Fail to install BCM 2007 (English) on Windows 7 64 bit (Danish)

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H

Hans Jakobsen

I successfully installed Office 2007 including outlook, however when I try to

install the second CD with BCM 2007 it fails.

I first get a warning that there are compatibility issues and that I should

install SQL server SP3 before running it for the first time. However, even

though I choose continue, the installation fails later, so I never have the

chance to add SP3.

I found a log file in "C:\Program Files (x86)\Microsoft SQL

Server\MSSQL.2\MSSQL\LOG" Which indicates there is a problem with the locale.

It is a Danish Windows 7 Ultimate 64 bit, but the user interface and format

(locale) is set to English (US).

EXTRACT FROM LOG FILE:

2010-03-11 11:18:39.21 Server Microsoft SQL Server 2005 - 9.00.2047.00

(Intel X86)

Apr 14 2006 01:12:25

Copyright (c) 1988-2005 Microsoft Corporation

Express Edition on Windows NT 6.1 (Build 7600: )

2010-03-11 11:18:39.21 Server (c) 2005 Microsoft Corporation.

2010-03-11 11:18:39.21 Server All rights reserved.

2010-03-11 11:18:39.21 Server Server process ID is 3424.

> ...

2010-03-11 11:18:39.34 spid5s Warning ******************

2010-03-11 11:18:39.34 spid5s SQL Server started in single-user mode.

This an informational message only. No user action is required.

2010-03-11 11:18:39.34 spid5s Starting up database 'master'.

> ...

2010-03-11 11:18:40.10 spid5s Warning ******************

2010-03-11 11:18:40.10 spid5s Attempting to change default collation to

Danish_Norwegian_CI_AS.

2010-03-11 11:18:40.16 spid5s Using 'dbghelp.dll' version '4.0.5'

> ...

2010-03-11 11:18:40.40 spid5s Error: 17066, Severity: 16, State: 1.

2010-03-11 11:18:40.40 spid5s SQL Server Assertion: File:

<"xisort.cpp">, line=432 Failed Assertion = 'cpagesInSystem > 0'. This error

may be timing-related. If the error persists after rerunning the statement,

use DBCC CHECKDB to check the database for structural integrity, or restart

the server to ensure in-memory data structures are not corrupted.

2010-03-11 11:18:40.40 spid5s Error: 3624, Severity: 20, State: 1.

2010-03-11 11:18:40.40 spid5s A system assertion check has failed.

Check the SQL Server error log for details

2010-03-11 11:18:40.40 spid5s Error: 3434, Severity: 20, State: 1.

2010-03-11 11:18:40.40 spid5s Cannot change sort order or locale. An

unexpected failure occurred while trying to reindex the server to a new

collation. SQL Server is shutting down. Restart SQL Server to continue with

the sort order unchanged. Diagnose and correct previous errors and then retry

the operation.

2010-03-11 11:18:40.40 spid5s SQL Trace was stopped due to server

shutdown. Trace ID = '1'. This is an informational message only; no user

action is required.
 
On 3/12/2010 7:22 AM, Hans Jakobsen wrote:
> I successfully installed Office 2007 including outlook, however when I try to
> install the second CD with BCM 2007 it fails.

> I first get a warning that there are compatibility issues and that I should
> install SQL server SP3 before running it for the first time. However, even
> though I choose continue, the installation fails later, so I never have the
> chance to add SP3.

> I found a log file in "C:\Program Files (x86)\Microsoft SQL
> Server\MSSQL.2\MSSQL\LOG" Which indicates there is a problem with the locale.
> It is a Danish Windows 7 Ultimate 64 bit, but the user interface and format
> (locale) is set to English (US).

> EXTRACT FROM LOG FILE:

> 2010-03-11 11:18:39.21 Server Microsoft SQL Server 2005 - 9.00.2047.00
> (Intel X86)
> Apr 14 2006 01:12:25
> Copyright (c) 1988-2005 Microsoft Corporation
> Express Edition on Windows NT 6.1 (Build 7600: )

> 2010-03-11 11:18:39.21 Server (c) 2005 Microsoft Corporation.
> 2010-03-11 11:18:39.21 Server All rights reserved.
> 2010-03-11 11:18:39.21 Server Server process ID is 3424.

> ...

> 2010-03-11 11:18:39.34 spid5s Warning ******************
> 2010-03-11 11:18:39.34 spid5s SQL Server started in single-user mode.
> This an informational message only. No user action is required.
> 2010-03-11 11:18:39.34 spid5s Starting up database 'master'.

> ...

> 2010-03-11 11:18:40.10 spid5s Warning ******************
> 2010-03-11 11:18:40.10 spid5s Attempting to change default collation to
> Danish_Norwegian_CI_AS.
> 2010-03-11 11:18:40.16 spid5s Using 'dbghelp.dll' version '4.0.5'

> ...

> 2010-03-11 11:18:40.40 spid5s Error: 17066, Severity: 16, State: 1.
> 2010-03-11 11:18:40.40 spid5s SQL Server Assertion: File:
> <"xisort.cpp">, line=432 Failed Assertion = 'cpagesInSystem> 0'. This error
> may be timing-related. If the error persists after rerunning the statement,
> use DBCC CHECKDB to check the database for structural integrity, or restart
> the server to ensure in-memory data structures are not corrupted.
> 2010-03-11 11:18:40.40 spid5s Error: 3624, Severity: 20, State: 1.
> 2010-03-11 11:18:40.40 spid5s A system assertion check has failed.
> Check the SQL Server error log for details
> 2010-03-11 11:18:40.40 spid5s Error: 3434, Severity: 20, State: 1.
> 2010-03-11 11:18:40.40 spid5s Cannot change sort order or locale. An
> unexpected failure occurred while trying to reindex the server to a new
> collation. SQL Server is shutting down. Restart SQL Server to continue with
> the sort order unchanged. Diagnose and correct previous errors and then retry
> the operation.
> 2010-03-11 11:18:40.40 spid5s SQL Trace was stopped due to server
> shutdown. Trace ID = '1'. This is an informational message only; no user
> action is required.
>

Mixing locales is always fun.

Consider asking for help is SQL forums. I am flagging this for

followup/testing. Won't use Danish locale, but I can try a Russian

locale at least. :)

We may need to change the default locale of your SQL server.

Leonid S. Knyshov

Try Exchange Online http://bit.ly/free-exchange-trial

 
Re: Fail to install BCM 2007 (English) on Windows 7 64 bit (Danish

Thank you for your answer. I have now successfully installed BCM. I found a

couple of more settings in Windows that I could change from Danish to English

and that did the trick.

Best regards,

Hans Jakobsen
 
Re: Fail to install BCM 2007 (English) on Windows 7 64 bit (Danish

On 3/15/2010 3:43 AM, Hans Jakobsen wrote:
> Thank you for your answer. I have now successfully installed BCM. I found a
> couple of more settings in Windows that I could change from Danish to English
> and that did the trick.

> Best regards,
> Hans Jakobsen
>

Hi Hans,

Would you mind sharing those settings for future reference?

Thank you

Leonid S. Knyshov

Try Exchange Online http://bit.ly/free-exchange-trial

 
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