Outlook 2010 Inbox sort FROM column not working

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I have this problem big time to the point it is really not productive. I receive many emails and need the sort function to work!

I cannot sort by Subject and now yes, the sorting of FROM column is not working reliable either. Microsoft, don't you have an answer?

I too know multiple people have this issue. Don't think this is related to Google any way of shape. I do not have google search on my desktop.

Anyone? By the way, even my IT could not figure this out and trouble is, only some client have this issue and other don't therefore, it's not always reproducible ...


I tried that and it did not fix, like someone earlier thread said.

The problem is intermittent. If I try to sort by subject on one item 10 times, maybe 2 out of 10 will work, the rest of the time, sort just take me to the top.

So hard to say if /cleanviews did help or not.


actually, I just tried a few more times.

After /cleanviews, the very first time I sort by subject, it actually worked. But after that, goes back to status quo.

Ben M. Schorr [MVP]

Have you tried creating a new Outlook profile? I see two people above who say they did that - one claims it worked, the other said it worked briefly.
Troubleshooting Outlook - http://www.officeforlawyers.com/outlook/tsol.htm#newprof

Give it a try and see if it works for you.

Also, What anti-virus software are you using? What OS are you running this on? What version of Outlook are you using?


Lee Wilson 2

I have tried new profiles and clean views. Both have worked for a small amount of time then stopped. The latest thing I tried was a new profile and a reinstall of Google apps. So far, so good. Going on a few days.

Lee Wilson 2

FYI I am on Office 2010 32bit, Windows Vista Ultimate 32bit, all updates for OS and office. A/V is Microsoft security essentials.


My me also. created another profile. Everything worked wonderfully for like 30min then it act up the same way. I exist outlook, start with /cleanview then it

will work for a short while. Very frustrating ...


We have the same problem on two PCs running Windows 7 32-bit. We have tried all the command line switches, new profiles, re-installed (three times) and nothing fixes it properley.

The only thing I have found as a workaround that allows the 'From' and 'Subject' columns to be sorted is to go into the 'View Settings/Group by' and switch off the 'Automatically group according to arrangement' tick box.

Of course you don't get the grouping but at least you can sort. You can switch back to automatic grouping if you want by reversing the setting - but only when sorting using the 'Received' and 'Size' columns.

Maybe that might give someone who knows a lot more than me some ideas on what might be causing it.


Outlook version
Email Account
I tried the above and it worked on Outlook 2007.

It got me digging around and the following lets you keep the grouping turned on... It seem the sorts fail because Outlook the default setting "As last viewed" causes the group to be collapsed and/or unsearchable.

View->Arrange by->Custom...->Group by->Exapand/collapse defaults:->All expanded

You may have to do this for every view (i.e. inbox, sent, etc...)
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