Outlook 2010: mails showing bunch of ?????? and squares from CNN, UPS ..

Status
Not open for further replies.

SamR

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
A lot of my emails are coming in like this since last Thursday. Can this be fixed? :(

Happening for few users . we have Symantec end point as AV .. Checked the encoding and its not set as UTF-8

Help will be greatly appreciated .. its becoming kinda annoying now

From: UPS Quantum View

Sent:

To:

Subject: UPS Ship Notification


?????????????????????????

Visit www.ups.com <http://www.ups.com/content/us/en/index.jsx
Sign Up For Additional E-Mail From UPS <https://wwwapps.ups.com/emailEnrollment/signIn?
?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

???????????????????????????????

________________________________


???????????????????????????????????

????????????????

________________________________

?????????

?????????????

???????????????????

???????????????????????

????????
 
it started to happen with more user now. specially after a fresh installation of outlook. Opening outlook in safe mode solves the problem. mails open fine in safe mode.

what should be the next step to resolve the issue.
 
Following are the add ins we have installed currently :

Business Connectivity Services Add-In

MS Conferencing Add In for outlook

MS Exchange Add-In

MS Outlook Social Connector

MS Sharepoint Server Colleague Import Add-In

MS Sharepoint Workspace Proxy for Outlook Add-in

One Note Notes about Outlook Items

Please advice ..
 
I tried to open outlook disabling all add-ins. no luck.

The issue still remains .. anyone experienced the same issue ?
 
Those addins shouldn't cause problems - that leaves support files or a 3rd party application that won't work with outlook in safe mode.


What antivirus do you use on the computer?
 
We have Symantec End point protection version 11.0.6100.645
 
most of the user with same AV defination and version are able to open the messages fine. it happens with some .. i have checked the outlook settings and matched. no difference there .. please advice
 
Digging further we found if we open the message and change the setting to Unicode (UTF-8) from actions -> other actions-> encoding then the message appear correctly. Current encoding setting for the effected users is Western European (Windows) and that's the default for all messages. is there a way we can change the default encoding to UTF-8 for all mails so that we don't need to open each mail and change the encoding every time. We have outlook 2010 for all users.

help on this would be greatly appreciated!
 
can someone guide me to get this issue resolved?
 
Have you tried a new profile? That it works correctly in Safe mode says the problem is either with an addin (often antivirus scanners) or support files. A new profile with create new support files.
 
creating new profile shows the mail correctly. I just checked with a user. Is there any change we need to make in the office/OS image? what changes needs to be made?
 
Are all users affected? If not, i don't think its a problem with the image so no change necessary.




do you use any type of registry repair utilities? That can cause issues such as this.
 
apparently most of the users with the new image are getting affected not all of them though. how to change/repair the support files for outlook 2010 if that is the issue? we don't have any registry repair utilities installed in the systems.
 
apparently most of the users with the new image are getting affected not all of them though. how to change/repair the support files for outlook 2010 if that is the issue? we don't have any registry repair utilities installed in the systems.





We too are having the same issue and I was able to find this. We have deleted the key and it has worked for several users. Looking at why this happens.




Pimiento












[h=5]AWB Jan 18, 2013 at 5:44 PM[/h]I have resolved the issue in our environment. This could just be specific to ours but give it a shot. Our Outlook uses Word as the native editor. That being said, we found a Reg key under the following path that should not be there by default:




HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Internet\Fonts. Within Fonts, there was a String named "Latin"




Neither Internet and it's sub key Fonts should be present by default. We exported the Key, Deleted it, opened Outlook and revisited the problems emails. No boxes. We are implementing a policy for this that checks for that reg key, if it finds it, delete it. How it got there is a mystery, possibly the user opened a Word document with a funky font and it inserted that Internet key into the registry. We'll continue to monitor to try to understand the root cause.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
U outlook 2010 freezes/crashes when opening encrypted e-mails Using Outlook 0
I Outlook 2010 Search Folder criteria for all mails to and from external domain Using Outlook 9
T sent mails in outlook 2010 not coming in the yahoo mail Using Outlook 1
S Adding a recipient's column to Sent folder in Outlook 2010 Outlook VBA and Custom Forms 1
e_a_g_l_e_p_i Can emails from Gmail be deleted when they are downloaded to Outlook 2010 Using Outlook 1
L Outlook 2010 Outlook 2010 Outlook VBA and Custom Forms 2
C What folders are needed when reinstalling Outlook 2010 Using Outlook 0
e_a_g_l_e_p_i Gmail in Outlook 2010 preview issue Using Outlook 4
e_a_g_l_e_p_i Outlook 2010 Help setting up Gmail account in Outlook 2010 Using Outlook 3
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
M Outlook 2010 Outlook 2010 with O365 / Exchange Online Using Outlook 0
F Outlook 2010 Outlook 2010 and GMail Using Outlook 0
D Outlook 2007 vs. Outlook 2010 -- ToDo Bar Using Outlook 0
e_a_g_l_e_p_i I think it may be time to upgrade from Outlook 2010 Using Outlook 3
T Why does outlook 2010 convert only some forum notifications to plain text? Using Outlook 0
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
M Outlook 2010 Problem with OutLook 2010 32 bit, after Windows Auto Update Using Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
D Outlook 2010 account setup fails in particular domain Using Outlook 3
B Outlook 2010 is Auto Purging when not configured for that Using Outlook 1
W Outlook 2010 Reading Pane Slows Startup Using Outlook 3
S Outlook 2010 unable to change default font Using Outlook 7
B Outlook 2010 Can not find a certain file in M/S Outlook 2010. Using Outlook 1
Mark Foley Cannot enable add-in in outlook 2010 Using Outlook 0
W Outlook 2010 some sent items marked unread now (was Ok before) Using Outlook 0
RBLampert Updating from Outlook 2010 to Outlook 365 Using Outlook 0
L What are the risks of opening an Outlook 2016 .pst file in Outlook 2010? Using Outlook 4
S Unable to remove rule outlook 2010 Using Outlook 0
N Outlook 2010 Flag blocked for Safe Senders List???? Using Outlook 7
dweller Outlook 2010 Rule Ignores VBA Script Outlook VBA and Custom Forms 2
Mark Foley Unable to subscribe to published calendar in Outlook 2010 Using Outlook 4
K Maximum Categorize Shortcuts In Outlook 2010? Using Outlook 1
E Unable to open Outlook 2010 after adding new email account Using Outlook 4
RBLampert Outlook 2010 no longer (?) shrinks large images Using Outlook 4
N Outlook 2010 will not send nor receive Using Outlook 4
U Outlook 2010 'freezes' before moving emails Using Outlook 2
P Outlook 2010 trusted emails going to spam folder Using Outlook 18
E Outlook 2010 Subject sort uses Thread-Topic for grouping Using Outlook 2
King Mustard Maximum Categorize shortcuts in Outlook 2010? Using Outlook 1
C Outlook 2010 keeps asking for username and password Using Outlook 1
M Duplicate Primary Mail Accounts outlook 2010 Using Outlook 0
T Compacting Outlook 2010 OST results in old emails being re-sent Using Outlook 6
K Outlook 2010 duplicate download emails 1 inbox 1 PST no updates Using Outlook 3
D create an html table in outlook custom form 2010 using vba in MsAccess Outlook VBA and Custom Forms 7
Potty Ash MS Outlook 2010 custom form - validation or formula to request user to check a checkbox Outlook VBA and Custom Forms 16
RBLampert Outlook 2010 sends to/receives from some Gmail addresses but not others Using Outlook 3
e_a_g_l_e_p_i Question about address book in Outlook 2010 Using Outlook 9
e_a_g_l_e_p_i Is there a good third party SPAM filter that intergrates with Outlook 2010 Using Outlook 7
e_a_g_l_e_p_i Another reinstall of Outlook 2010 issue Using Outlook 10
S Outlook 2010 Cannot Open Attachments Using Outlook 14

Similar threads

Back
Top