HELP! Crazy reminder issues

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JohnF

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
I've had a user who has had a problem from day 1 with reminders. We have a VM running windows server 2008 to host our exchange 2010 install. The user is on a 32 bit windows 7 box running outlook 2010. A week or two after this machine was put in place, reminders stopped displaying.

First I tried reinstalling outlook with no luck. After some searching I was able to find the microsoft hotfix for this issue, and applied it. For a couple months reminders were working smooth. Recently, they once again stopped displaying. The user logged into the outlook web app, and reminders were working fine. After doing so, they were working with the outlook client on her machine also. Days later, same issue. They stopped appearing. She did mention she logged onto another machine and they were working. Currently I'm waiting for another user to jump on her machine and see if reminders work for that user. Was hoping to narrow down whether it was a profile issue or not.

A few things I should note are:

1)This user is 1 of about 300 in the organiztion, and currently the only one experiencing these issues

2)This user creates a reminder for EVERYTHING. Not positive, but if I had to guess I'd say there are probably reminders to check reminders

3)Rather than using that nice little sent items folder to look at past sent emails, she CCs herself on all emails

Basically, she is a messy user when it comes to email. If something is going to go wrong, it will go wrong with her. So that is where I am currently, hoping someone has some input on other possible solutions. I will update this thread when I hear back from her about another user logging onto the machine to test reminders.

Thanks

:cool:
 

JohnF

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Update: Deleted the user's profile and recreated with no luck. So, the user can sign on to another machine and have working reminders, but not her own. If another user logs onto her machine the reminders work for that user. If problem user logs into the outlook web app from her machine for a few minutes, then uses the outlook client again, they work temporarily. Anyone??
 

JohnF

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
update part 2: The problem user's reminders are ONLY working on windows XP machines. I had her log onto another windows 7 machine and they were not functioning. The other machine she logged into functions normally for the user who works at it every day. I had the problem user log into the outlook web app and 37 reminders popped up (within the webapp), still nothing on the actual client.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I don't think #3 affects it... and reminders for reminders is a little OCD... it shouldn't be a problem with too many reminders (but I'll ask my reminder developer expert).

Based on it working on some computers, I don't think the cleanreminders switch will make a difference - it rebuilds the reminders folder. It won't hurt to try it though.

Close Outlook. Press Windows key + R to open the Run command and type or paste

outlook.exe /cleanreminders

then press enter.
 

JohnF

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
... and reminders for reminders is a little OCD...

That is only the tip of the iceberg! I've tried the clean reminders switch with no luck. Any other ideas would be appreciated, because I have exhausted all of mine.
 
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