Can't delete imap email from Outlook 2013

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M

Michael

Member
I am unable to delete email from my Outlook inbox. The message has the appropriate line through it and right-click gives an "undelete" option, but the email stays in my inbox indefinitely. The account is impap (Gmail). Even more curious, if I go to a email client (iPhone), the deletions show there, but not in Outlook and not if I go to the server on the web. And, if I delete the email on the server, it is immediately reflected in Outlook.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you purging the folder? Outlook *should* be set to purge mail on folder change - you can check in Account Settings, double click on the account then more settings. Also, you can use a view that hides messages marked for deletion.
 
M

Michael

Member
Thanks, Dian-- purging on folder change took care of it. What's curious is that I didn't have that checked before and messages would get deleted anyway after a sync with the server.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
My guess is that you were using a view that hid messages marked for deletion before.
 
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