Stop more than one person responding to an email?

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Oliclarke

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Hello All,

I have posted this before, and it seems that there is no solution.

However, I cant see that we could be the only company to face this issue. We have one SBS server running exchange, and about 15 people who run outlook on their machine. Occasionally we will get a query through to our contact@..... email address and it is received by everyone. The problem comes when more than one person responds to that email. We are a small company, yet this becomes quite a frequent issue. Surely there is a way to flag to all my colleagues that an email has been responded to, and that no further action should be taken.

Are we the only ones facing this issue?

Many thanks
 
are you using a shared mailbox for it? a shared mailbox should solve the problem, although users will need to check the mailbox.
 
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