Rules stop running automatically

Status
Not open for further replies.
N

NewHorizon1

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
I setup a rule to move mail that comes into the inbox for one account into the inbox for another. This saves me from having to check mail in multiple inboxes. The problem is, it works sometimes, but not always. If I open rules manager and manually tell outlook to run the rules, it does so no problem. But after a while (a few days? I'm not sure...) it stops automatically moving them and I have to manually run the rule again. I cannot find a time period setting that might be the problem. This is the only rule I have setup and my first experience with rules. Any ideas what might be causing the snag? I'm running Outlook 2010 on Windows 7 Professional.

Thanks!

Kara
 
Do you get a lot of mail in at once? Rules can fail when mail is coming in too fast. You cant control how fast outlook downloads it, but you can try reducing mail checks so less mail arrives with each check, but shouldn't go below about 3 -4 min. (We recommend 8 -10 but in a case like this, more frequent checks can help.)

Are you moving all mail or is this a catchall type account and you are moving only mail sent to one specific address?
 
Hi Diane,

My total mail volume with each send/receive varies quite a bit. Sometimes 1-2, sometimes 12. On this specific account, it's usually 1-2. I currently have auto send/receive set to 5 min. on all accounts. Would it help if I set up a varying send/receive for each mail account (I have three accounts - so I could set one for 3 min, one for 4 min and one for 5 min)? That seems like Outlook would be doing a lot of work and I'm not sure what impact that would have on my overall network connection performance.

I am moving all mail sent to this one specific address. Does that help?

Thanks!

Kara
 
2 should not be a problem, 12 could be. Do the other accounts get many messages? If so, it might help to put each in a different group with staggered times.

Is the address you are moving the only one delivered to that account? If so, you can use the change folder button to deliver the mail to a different folder instead of using rules, although it can cause issues if you are leaving mail on the server.
 
I've put the accounts each in separate groups at staggered times. Hopefully that will help. The address I'm moving is part of a group account (mail that gets sent to "allstaff" is delivered to my specific account). I'm not sure how that would impact changing the folder (and I have no idea how to do that) so I'll try the staggered send/receive option first. Although, I now envision new mail arriving (e.g. tempting me away from my work) much more frequently...we shall see if this works out.

Thanks for your help Diane!
 
To change the folder, go to File, Account settings, select the account and then Change folder. All messages downloaded by the account will be delivered to the selected folder. If you are using rules to move all mail downloaded by this account you won't notice a difference.

If the account downloads mail for allstaff, allstaff1, allstaff2 and you only want to move mail sent to allstaff, you would need to use a rule.
 
Diane Poremsky said:
To change the folder, go to File, Account settings, select the account and then Change folder.
Click to expand...

I don't see Change folder as an option. I see "Change" but that takes me to the account settings (server, password, etc.). What am I missing? I don't want to choose the Data Files tab and change the data file, do I?
 
Is it a pop3 account? Those are the only ones that you can change the folder on.

change-button.png
 
I suspected as such when you didn't see the button. In this case, using rules is the best option. Rules only run on messages that are fully downloaded - i don't know if this is why they stall but they tend to be more problematic on imap accounts. Sorry.
 
Thanks Diane! The staggered send/receive seems to be working okay for now.
 
Status
Not open for further replies.
< User cannot send attachments | Button for Send/Received for a specific account >
Similar threads
Thread starter Title Forum Replies Date
M Why rules stop running automatically? Using Outlook 1
T "Words In Recipient's Address" Rule Causes Outlook To Stop Processing Rules Using Outlook 3
M Outlook 2010 IMAP rules occasionaly stop working Using Outlook 4
R How to simplify rules Using Outlook 2
J Recover server side rules from OST/PST without access to the server Using Outlook 2
J Outlook Rules VBA Run a Script - Multiple Rules Outlook VBA and Custom Forms 0
N Outlook 2021 'Run Script" Rules? Outlook VBA and Custom Forms 4
K Multiple Rules on Single Email Using Outlook 2
Aussie Rules Run a Script on an Incoming Email OK and then the Email reverts Outlook VBA and Custom Forms 0
R rules not working - done troubleshooting Using Outlook 0
P Outlook 2013 All imported Mail Rules in error when imported into new profile Using Outlook 5
A Apply Selected Emails to outlook rules and Run Rules Using Outlook 5
Wayne Outlook locks up when opening "Manage Rules & Alerts" Using Outlook 7
Retired Geek Junk Folder Clean Up Rules Exchange Server Administration 1
B Setting rules Using Outlook 1
A rules not working Using Outlook 2
M Rules and autoreply Using Outlook 1
N Outlook rules don't create a copy for bcc'ed emails Using Outlook 3
O How to recover rules after switch from POP3 to IMAP Using Outlook 2
N Focussed Inbox Rules Failing Using Outlook 5
N Copies of emails from rules have wrong from: account Using Outlook 0
L Office 365 cloud based rules Using Outlook 1
K Outlook Rules: Move a Copy Using Outlook 4
CWM030 Rules disappearing in OL 2016? ( Yes, I searched before posting) Using Outlook 7
R When rules lose track of "specified folder" Using Outlook 6
I Outlook 2013 Rules - (client only) Using Outlook.com accounts in Outlook 1
B When I add more search strings to RULES, it is not processing them Using Outlook 3
O Having rules run on old mails noved to inbox Outlook VBA and Custom Forms 8
A rules (flags) not working Using Outlook 7
K Lost Rules. Assistant accesses my mailbox. Disappeared Using Outlook 0
soadfan Outlook rules look up display name only Using Outlook 4
S Send email via SMTP - use transport rules to add to senders inbox (then rule to move to sent items Exchange Server Administration 1
Justo Horrillo Issue with rules in Outlook 2010 Using Outlook 4
J Outlook Rules - Changing auto-submit address in multiple rules, according to rule name Outlook VBA and Custom Forms 0
R When rules are working but invisible and unmanageable Using Outlook 2
P Transport Agent or Rules/Connectors Exchange Server Administration 1
A Rules - how to determine if all conditions in rule are true or false Outlook VBA and Custom Forms 5
E Outlook 2010 need help with rules Using Outlook 0
O Rules and Alerts for New Messages BEFORE sending Using Outlook 2
D Outlook Rules Using Outlook 1
Diane Poremsky Autoaccept a Meeting Request using Rules Using Outlook 2
K adding more rules to 'different domains check' macro Outlook VBA and Custom Forms 2
Gunny NFOhiway Outlook PST file and Rules Using Outlook 1
M Outlook 2016 Rules Not Working Automatically Using Outlook 5
Diane Poremsky Rules & Alerts Dialog Won't Open Using Outlook 1
soadfan Enable all rules from toolbar button? Outlook VBA and Custom Forms 3
oliv- How to Run a Script IN AN ADDIN with Outlook's Rules and Alerts Outlook VBA and Custom Forms 2
P Log of Rules that ran Outlook VBA and Custom Forms 3
Q Outlook 2016\365 export specific rules to import in another system Exchange Server Administration 1
S Rules to auto redirect Using Outlook 5

Similar threads

Back
Top