Emails Configured As HTML But Sent As Plain Text

Status
Not open for further replies.

srmsrm

Senior Member
Outlook version
Outlook 365 64 bit
Email Account
IMAP
I have Outlook 2016.

I generate all my emails in HTML. At times when I send my email it sends it as plain text (at least when I review the email in my Sent folder). I'm sending all my emails through my Gmail account.

I wish I could say when and why it happens, but I cannot. For example, I sent two separate emails this morning to the same person within a minute of each other. One went fine as HTML and the second went as plain text (they were very similar emails).

I cannot find any setting that indicates send only as plain text and the example I just noted above indicates it does work sending as HTML to the same person.

I do generate my emails using text from Quick Template (from MAPILab) and QuickText HotKeys (from Sperry). I have been using these programs for many years in Outlook 2010 without issue so I'm assuming these are not the issue.

At the top of the email, this is sample of what I see for an email send as HTML

MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0054_01D32D4F.96CB5290"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AdMtcQJ4ehXblmXQQFKMXseQ+Ug9KQ==
Content-Language: en-us
This is a multipart message in MIME format.
------=_NextPart_000_0054_01D32D4F.96CB5290
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

Any ideas why this might happen?

Shawn
 
Are you using the same template each time?
At the top of the email, this is sample of what I see for an email send as HTML
you see this in the message body? if so, something is corrupting the message.

What antivirus/security software do you use? Does this only happen if you use the utilities to send mail or are "manually" created messages affected?
 
Diane:

Avast anti virus. I do not have the Avast COM Add-In loaded.

Not sure what you mean by "Utilities". Assuming you mean the COM Add-Ins, I do not use any utility to send emails. I only use the COM Add-Ins for template text to populate the emails.

If I understand correctly, I manually send all my emails using what is provided in Outlook. I either reply to an email or select the email option for a contact and send the email.
 
Not sure what you mean by "Utilities".
the quick template and hotkeys addins
I'm wondering if the template is set to plain text or if something in the process switches it top plain text. This is the most likely cause.

if you just hit reply to a message or use Ctrl+N to open a new message form and send it, does the format change?
 
Diane:

Thank you.

When I press CTRL+N, it is set to HTML. I added some text with color, etc. and sent it to one of my other emails. It was sent as HTML.

The templates were created in Word (using the Quick Template Add-In) using color, font attributes, etc.

When I create a new email and use the template, I can see all OK before sending. The format is HTML. It is only after I send the email do I see the format change to plain text when I look at the email in the Sent box.

I did a test and created a new email and inserted text using one of my templates. I then saved it as a draft and all was OK. I closed Outlook, opened the draft again and still OK. I then sent the email. After I sent it and looked in my Sent box, it was plain text.
 
look at the title bar when composing using the template - does it say HTML or Rich Text?
if rich text, it could be a setting in outlook that is converting RTF to plain text. This page shows where to check - Outlook is Sending Winmail.dat Attachments - you want it either on convert to html or leave it as RTF - but HTML is recommeneded as only other outlook users can see the formatting if you use RTF.
 
Diane:

Thank you again for all your help.

The title bar does reflect HTML and in the ribbon HTML is highlighted as the format of the email. I am not sending any attachments and when the email is sent I do not see any attachments.

When I checked some contacts I am letting Outlook decide on the format of the email.

I don't know much about TNEF encoding, but maybe turn that off giving that a try? That was noted in the document you linked to concerning Winmail.dat Attachments but not sure if related or not.
 
I don't know much about TNEF encoding, but maybe turn that off giving that a try? That was noted in the document you linked to concerning Winmail.dat Attachments but not sure if related or not.
It's worth a try - if it doesn't work, you can remove the key.
 
Diane:

Gave it a try. No luck with disabling the TNEF encoding.

I have posted multiple questions due to issues I have encountered since upgrading to Outlook 2016. May I ask if you know of a link I can provide my comments to Microsoft? If yes, hopefully they may consider my feedback for future updates.
 
May I ask if you know of a link I can provide my comments to Microsoft?
suggestions go to outlook.uservoice.com - there don't have a good place for feedback/comments unless you use the insider build - then you'll have the option to report bugs/problems (file, support, contact support)
 
Thank you. I went to the site and is it OK to enter what I think may be issues (maybe not suggestions)? For example, some of the items I noted was track changes in my draft (when Outlook doesn't have track changes), editing tasks in the Inbox, and imported ribbons being reset. These may be bugs or just suggested changes in functionality.
 
Diane:

I think I figured out the issue thanks to your help.

One of the options in the QuickText HotKeys (from Sperry) Add-In is to add template text to the subject line of an email. I show these items as buttons in the ribbon and automatically text is added to the subject line once I click on the button. Example of buttons in the tool bar:

2.jpg


I walked through my normal process again of sending emails and noted as soon as added one of these subjects, the text "(HTML)" is removed from the email title bar. In the ribbon though, HTML is still highlighted. I sent a sample email and it was send as plain text.

I then reviewed all the template subjects and they all had extra lines in the default text. Once I removed all the extra lines, now the emails are being sent correctly. Now when I add in a template subject, the format "(HTML)" is not being removed from the title bar.

I manually tried to add extra lines in the email subject and I was unable to in the Outlook email.

I think for some reason the template subjects having extra lines was sending the email as plain text. No idea why. Now if this is a Sperry or Outlook issue, unknown. I will email Sperry and let them know what I encountered.

Thank you again for your help. Your guidance and suggestions allowed me to find the most likely fix for the issue I was encountering.
 
Last edited:
Subject lines don't properly support multiple lines...
 
Diane, thank you. I'm guessing based on the Add-In adding a subject with multiple lines and Outlook not supporting is where the issue occurred. Thank you again for your guidance.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Action based on number of emails after sort by from Using Outlook 5
D Can't read some emails - text size too small. Using Outlook 2
R How to use VB .Net to send emails? Outlook VBA and Custom Forms 0
T Outlook is categorizing emails incorrectly Using Outlook 1
H Move Selected emails to Local Drive Outlook VBA and Custom Forms 0
D Delete Outlook emails from MS server Using Outlook 12
G Creating Macro to scrape emails from calendar invite body Outlook VBA and Custom Forms 6
A Flagged Emails highlighted in yellow Using Outlook 2
P Search folder: all emails sent to or from a domain Using Outlook 1
J Macro to Reply to Emails w/ Template Outlook VBA and Custom Forms 3
G Save emails as msg file from Outlook Web AddIn (Office JS) Outlook VBA and Custom Forms 0
T Outlook 2010 Sub accounts not showing new emails in Inbox Using Outlook 4
Nufc1980 Outlook "Please treat this as private label" auto added to some emails - Help. Using Outlook 4
humility36 Cannot move emails to archive - 440 error Outlook VBA and Custom Forms 1
E Edit incoming emails to remove a certain sentence added by the "system" Using Outlook 1
R Saving Emails and Attachments as .msg file Using Outlook 3
F Color code certain INBOX emails Using Outlook 2
J gmail and deleted emails. Using Outlook 0
Z Outlook 2021 Outlook new emails notification not working Using Outlook 4
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
C Outlook 365 Copy/Save Emails in Folder Outside Outlook to Show Date Sender Recipient Subject in Header Using Outlook 0
U Outlook not responding when trying to print Emails Using Outlook 6
K mark emails with colour manually (like in thunderbird) Using Outlook 1
richardwing Outlook 365 VBA to access "Other Actions" menu for incoming emails in outlook Outlook VBA and Custom Forms 0
U Outlook on the iPhone cannot approve filtered Emails Using Outlook 0
K Outlook 365 After migrating to Outlook 365, some contacts display in emails with prefixes Using Outlook 0
B Move emails from one account to another Outlook VBA and Custom Forms 2
D Unable to view older emails in desktop app Using Outlook 0
S Outlook 365 Help me create a Macro to make some received emails into tasks? Outlook VBA and Custom Forms 1
R Outlook 2021 Having problem setting up outlook 2021 with windows 11. I have 3 gmail accounts and I want the 3 gmail, emails to merge into the same outlook input. Using Outlook.com accounts in Outlook 0
S Outlook 2021 Can you make emails from 3 word domains "safe" by entering top 2 word domain into Safe List in Outlook? Using Outlook 1
J Outlook 365 Emails showing as links and text only Using Outlook 4
G Removing old emails when adding accounts Using Outlook 3
N VBA Macro To Save Emails Outlook VBA and Custom Forms 1
Horsepower Lost emails Using Outlook 4
P Emails assigned with a certain category (within a shared inbox) to be copied to a specific folder. Outlook VBA and Custom Forms 2
M Saving emails using Visual Basic - Selecting folder with msoFileDialogFolderPicker Outlook VBA and Custom Forms 6
L Emails being archived when I press the A key accidentally - how do I stop this? Using Outlook 0
N Save emails within a certain date range to network drive Outlook VBA and Custom Forms 0
M I cant send emails via Outlook in my W10 PC. Using Outlook 3
e_a_g_l_e_p_i Can emails from Gmail be deleted when they are downloaded to Outlook 2010 Using Outlook 1
D Wrong email address in Outlook 2003 "From" tab in new outgoing emails Using Outlook 4
Witzker How to find all emails from and to a contact in OL 2019 Using Outlook 6
S How to find emails that I sent that have not received a reply? Using Outlook 7
M Extract "Date sent" from emails (saved to folder using drag and drop) Outlook VBA and Custom Forms 1
R Sent emails show iCloud mail account not the alias Using Outlook 2
K Run a script rule to auto 'send again' on undeliverable emails? Outlook VBA and Custom Forms 1
J how to stop junk emails from *.onmicrosoft.com ? Using Outlook 2
FryW Need help modifying a VBA script for in coming emails to auto set custom reminder time Outlook VBA and Custom Forms 0
S Auto forward for multiple emails Outlook VBA and Custom Forms 0

Similar threads

Back
Top