One email cannot be sent or received (but leaves outbox!)

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New Member
Outlook version
Outlook 2016 64 bit
Email Account
I’m having a problem with one email chain. The email has gone back and forth between parties for a few weeks. Nothing too wordy, no pics or attachments.

Replied to this email chain Friday and pressed send, left outbox but didn’t arrive other end. Tried various combinations of people and formats.

Can send to gmail but when tried to send it back it left gmail but didn’t arrive.

Made plain text but still left outbox but didn’t arrive other end (Note why does outlook insist on retaining email address link although I change to plain text? Is it not truly plain text?)

When outside party sends email in same chain we do not receive. They create new chain and still not received.

ALL other emails sent and received as normal

No AV, no firewall, no size limit (and now no hair)

Any ideas please? Pieter


New Member
Outlook version
Outlook 2016 64 bit
Email Account
I could find no solution to this. However one of my many enquiries was to our email platform provider (Media Temple) who said they could see nothing wrong with any aspect of the setup. About five minutes later all the "missing" emails started flowing again. No explanation was provided
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