Cannot Delete Individual Email - Greyed Out

Not open for further replies.


Outlook version
Outlook 2010 64 bit
Email Account
Saw some posts on this but no definitive solution. Outlook 2010 installed on a new laptop. Ported over .pst data files (also from Outlook 2010) and all 'looks' fine. Have 4 email 'account settings'. The POP accounts I can select/delete a single email. The last account which used to be IMAP on the old laptop I decided to make POP on the new laptop - I suppose that may have something to do with it? If I select multiple email from the inbox I can delete them but if highlighting a single email the 'delete' icon (or right-click delete) is greyed out.

Thanks in advance-

Negative- the account currently set up as POP not IMAP. The account USED to be set up as IMAP on the old laptop/data file and when porting over the data file maybe that is when it got corrupted/confused?

Maybe I need to backup the datafile and recreate a new outlook profile?
Can you read the messages you can't delete ? If so, i don't think it's from changing account type.

This is Windows 7? Try searching for the messages in the Start Search field - do they delete?

If not, have you run scanpst yet?
Yes I can read the messages; W7 Pro; search field doesn't seem to matter (still can't delete). Have not run scanpst - some utility? Also I've discovered that the older emails (from a month ago) that I wanted to keep after porting over the PST file - I CAN delete those; it's just any of the the 'new' ones (Ones that have been downloaded to outlook since the PST file was brought to my new laptop and the email account is now POP vs. the old IMAP setting on the old laptop outlook). How Bizarre....
See How to use Scanpst for instructions.

Do you get any error messages when you try to delete the messages in Outlook?

Oh, and if you use Windows Start Search field to find them, Outlook needs to be closed - you can't delete them while outlook is open.
No error messages when deleting them (as long as >1 message is selected). Will try to scapst now- thx!
Exact same problem. Was this ever resolved? What did you do to fix it?:confused:

I can select an individual e-mail in the inbox, read it, move it, just can't delete it with the "delete" icon - which is greyed out. Funny thing though, if I select the message and use the delete key on the keyboard it deletes fine. Currently doing a Scanpst on the outlook file; it is somewhat large. I Will drop a note here in a few minutes advising if that fixes the problem or not.....
The scanpst process found errors in the .pst file, but it didn't fix the problem with the greyed out "delete" icon. Any ideas anyone?
The scanpst process found errors in the .pst file, but it didn't fix the problem with the greyed out "delete" icon. Any ideas anyone?

Hi, has anyone solved this? i have the exact same problem?

Did you ever using the pst file with an IMAP account?
You can try this:

First, download a tool called mfcmapi

Launch mfcmapi

Click Session -> Logon

Select appropriate profile

Double-click appropriate data store (PST/OST)

Expand Root Container

Expand Top of information store

Select Inbox

Double-click PR_CONTAINER_CLASS and change PF.Imap to PF.Note
I had this problem with a POP3 account with gmail. It turned out that the inbox thought that it contained some IMAP items when it didn't.


1) check that the gmail (or whoever) account is set to POP3

2) rename the outlook.pst file to oldoutlook.pst (or anything.pst)

3) start up outlook and tell it to create a new account called outlook.pst.

The mail settings will have been preserved and all that you need to do is to create a test email and then send\receive. Check that the received email can be deleted by using the delete key or right click. If it can't, go back and check the server settings and ensure that you've got a POP3 account.

When you can delete it, just import the old file and bingo! - all the emails can then be deleted. This is because outlook imports emails and not folder settings.

Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
Horsepower Cannot delete gmail in iPhone Outlook outbox Using Outlook 1
C Outlook 2016 cannot delete, email showing in root Exchange Server Administration 5
M Cannot Delete Emails from IMAP inbox Using Outlook 4
M Cannot delete spurious folder Using Outlook 7
O Your IMAP server wants to alert you to the following: Cannot delete folder with subfolders. Using Outlook 4
T Cannot Delete a contact in Outlook Shared Contact List Using Outlook 0
D Cannot delete shared contact or calandar from views Exchange Server Administration 1
G Distribution Group Owners Cannot Add/Delete Members Using Outlook 1
W Cannot delete Outlook 2010 data file Using Outlook 1
C User defined field not found in any views prints. Cannot locate to delete. Using Outlook 2
T Cannot delete single email in INBOX, delete grayed out Using Outlook 7
M Attempting to delete Exchange account in Office 2010 gives "primary account cannot be deleted" Using Outlook 8
T Cannot open .pst file Using Outlook 0
D Outlook 365 Outlook Message "Cannot be sent because the message has changed" Using Outlook 0
P Cannot understand how to use Favorites Using Outlook 4
U When opening shared Calendar "The set of folders cannot be opened" Using Outlook 0
J Cannot edit a calendar event received as an invitation Using Outlook 2
humility36 Cannot move emails to archive - 440 error Outlook VBA and Custom Forms 1
L I Cannot Sign Into My Outlook Account? Outlook VBA and Custom Forms 0
CWM330 This rule has a condition that the server cannot process? Using Outlook 1
U Outlook on the iPhone cannot approve filtered Emails Using Outlook 0
K Daily Task List Minimized Cannot Display Using Outlook 5
O The linked image cannot be displayed Using Outlook 2
C "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file location" Using Outlook 1
B IMAP server rejects sent email - cannot deliver messages Using Outlook 2
T Outlook 2021 Cannot open attachments Outlook DeskTop 2021 Using Outlook 0
S Cannot print Contacts Using Outlook 7
J VBA Cannot programmatically input or change Value for User Defined field Using Outlook 1
T Outlook 2010 Cannot edit Calendar entries in OL 2010. Using Outlook 1
O Cannot expand the folder. The set of folders cannot be opened. You do not have permission to log on. Using Outlook 1
N Item cannot be saved because it was modified by another user or window, and, Item could not be moved... Using Outlook 0
D Cannot populate certain UserProperties in Outlook from Excel Outlook VBA and Custom Forms 2
D Outlook 2016 64bit, Cannot Save in 'HTML', format Using Outlook 1
D cannot view emails in View pane (in the right pane), I only see one line or nothing Using Outlook 21
M Cannot read the calendar Using Outlook 9
T The Linked Image Cannot Be Displayed in Outlook Using Outlook 7
D Outlook 2016 Outlook Error Msg "The operation cannot be performed ..." How to Stop it Using Outlook 4
S Custom Field Cannot Be Displayed In Views Outlook VBA and Custom Forms 2
G Cannot Move Autocomplete File to New Computer Using Outlook 15
rubaboo The vew cannot be found Outlook VBA and Custom Forms 0
A Cannot copy this folder because it may contain private items Using Outlook 0
L Cannot open PST file for first session each day Using Outlook 6
David in Mississippi New (Feb 2020) install of Outlook 365 - Cannot specify PST for different accounts Using Outlook 0
Marc2019 Need help please! Cannot Setup my outlook email account on my Mac Outlook 2011 Using accounts in Outlook 2
noshairwan Registry cannot be found, Outlook Security Using Outlook 2
Marc2019 Cannot input Vietnamese Characters on my MSOutlook 2016 in Windows 7 Using Outlook 0
T Cannot remove needless PST Using Outlook 1
Marc2019 Cannot setup Outlook Account on Mac Os 10.6.8 Using Outlook 3
N pst files are recreating automaticaly and cannot be deleted Using Outlook 5
Mark Foley Cannot enable add-in in outlook 2010 Using Outlook 0

Similar threads