Outlook Reminders not populating for certain events

[Adi]

Hi Everyone,

We’ve been going crazy trying to figure out what may have changed in outlook in the past couple months.

Our company has a software that users can use to send invites to other teammates and people outside the organization.
Up until a couple months ago there was no issue but then all the calendar events created from these invites are being created without the reminders that are set in the users settings
Our .ics file never included the reminder value since we don’t want to decide for users the time before an event they are reminded of it.
We’ve had our support team on calls with IT people and went over the settings, everything looks okay (display reminded is checked, etc.).
We also tested invites from regular gmail accounts, not the company domain, they too don’t have reminders.

What could be the reason for this?
Is outlook only something reminders from events created in outlook?

Hoping someone has encountered this or knows something.

Thanks.

 

[Diane Poremsky]

Outlook used to set reminders based on the users settings - provided no reminder was set on the meeting. I'll need to test it to see if the behavior has changed.

 

[Adi]

Outlook used to set reminders based on the users settings - provided no reminder was set on the meeting. I'll need to test it to see if the behavior has changed.

That’s what we know, we’ve never sent out a reminder with the ics file for meetings; always defaulting to each users personal settings. Tried testing it and not getting consistent behavior, sometimes getting reminders for meetings set in the system and sometimes no. We ar eon Gmail so I’m testing on my laptops outlook app with a private account. Corporate accounts connrscted to exchange server may act differently.
It’s been frustrating trying to understand what may have changed on Microsoft’s end, there are no release notes I can find about this.