Shared mailbox problem

D.Moore

D.Moore

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
Operating system::    Windows 11 latest
Outlook version:     Classic Outlook late
Email type or host:    hosted exchange
Good day to you!

May I ask your kind help on a strange problem?
- I am using office 365 with Classic outlook and hosted exchange.
- I have several VBA scripts (most of them thanks to your help in the past)
- I have 6 shared mailboxes.
- It was all working perfectly for years now, but I had to reinstall my PC.
- I moved from win 10 to win 11, but same office 365, same scripts (export/import), same shared mailboxes, same username/passwords, so with other words, I created an exact replica, apart from OS:

2025-03-07 05_39_52-Unread Mail - admin@yyy.hu - Outlook.png


PROBLEM:
- VBA scripts are fail when e.g. want to access shared mailboxes 'Sent Items' folder: Set objFolder = objectNS.GetSharedDefaultFolder(objOwner, olFolderInbox).Parent.Folders("Sent Items")
- And when I manually navigate to shared mailboxes Sent Items folder, INSTEAD of the shared mailbox Sent Items, outlook shows the main mailbox Sent Items folder. Same with Inbox folder.

Super strange, I never ever experience this before. Could you be so kind to help how could I fix this ? I mean fix that Shared Mailboxes folders be their own and not main mail box one?

BIG heartfelt thank you for your time, help and soonest reply!
 
It looks like you've lost your access to the Shared Folders. If you can't navigate to a Shared Folder manually, then neither can your code. If you can fix that, I think your code will work as well.

Just FYI - You don't need to walk down the Shared folders to get to "Sent Item" in your macro. You can go straight to it:
Code: 
Set objFolder = objectNS.GetSharedDefaultFolder(objOwner, olFolderSentMail)
 
Hornblower409 said:
It looks like you've lost your access to the Shared Folders. If you can't navigate to a Shared Folder manually, then neither can your code. If you can fix that, I think your code will work as well.

Just FYI - You don't need to walk down the Shared folders to get to "Sent Item" in your macro. You can go straight to it:
Code: 
Set objFolder = objectNS.GetSharedDefaultFolder(objOwner, olFolderSentMail)
Click to expand...

I was able to fix the original problem by disabling and re-enabling Download Shared Mailboxes under accounts settings, so now shared mailboxes shoing their own content, however, VBA still cant access shared mailboxes Sent Items folder. Any other idea why ?
 
You didn't post the code, so I can't see, are you sure that objOwner has been Resolved before trying to access the shared folder?
Code: 
 If Not objOwner.Resolve Then Stop
 
Thank you, problem solved. It turned out that provider has some settings issue, what they didnt admit, just fixed, and now suddenly all shared mailbox reachable with VBA code. Many thanks for your time and help!
 
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