Re: Cannot attach a file to an Outlook 2007 template after installingOffice 2007 SP2

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Not open for further replies.
S

slc@cfl.rr.com

On Jun 25, 12:15 pm, s...@cfl.rr.com wrote:
> Help,

> I cannot attachment a file to an outlook 2007 Email template after
> installing Office 2007 Service Pack 2 (SP2) from Microsoft. This
> worked just fine with Office 2007 SP1 installed; I could open the
> template from my desktop (without Outlook running in the background)
> and attach a file. Here are the steps to recreate the problem with
> Office 2007 SP2 installed on the computer.

> 1. Open Outlook 2007 running Office 2007 SP2
> 2. Create a new email
> 3. Do a “Save as” saving the email as an “Outlook Template” (*.oft)
> to
> your desktop.
> 4. Close all programs, including Outlook
> 5. Then double click on the newly created template on your desktop to
> open the template
> 6. After the template opens, try attaching a file to the template
> 7. Notice that the file does not get attached to the email template

> How can I fix this so I can attach a file to an outlook template after
> opening it from my desktop?

> Thanks for any help.


??
 
S

Sue Mosher [MVP]

Re: Cannot attach a file to an Outlook 2007 template after installing Office 2007 SP2

I can duplicate this, but it's not as bad as you think. The attachment *is*

actually there. It's just the display of the composed message that's messed

up. It also appears to be a problem only if Outlook is not already running.

Sue Mosher

<slc@cfl.rr.com> wrote in message

news:2cd34e46-6e5e-4c33-9b86-5aeb81d9cf85@a7g2000yqk.googlegroups.com...

On Jun 25, 12:15 pm, s...@cfl.rr.com wrote:
> Help,

> I cannot attachment a file to an outlook 2007 Email template after
> installing Office 2007 Service Pack 2 (SP2) from Microsoft. This
> worked just fine with Office 2007 SP1 installed; I could open the
> template from my desktop (without Outlook running in the background)
> and attach a file. Here are the steps to recreate the problem with
> Office 2007 SP2 installed on the computer.

> 1. Open Outlook 2007 running Office 2007 SP2
> 2. Create a new email
> 3. Do a “Save as” saving the email as an “Outlook Template” (*.oft)
> to
> your desktop.
> 4. Close all programs, including Outlook
> 5. Then double click on the newly created template on your desktop to
> open the template
> 6. After the template opens, try attaching a file to the template
> 7. Notice that the file does not get attached to the email template

> How can I fix this so I can attach a file to an outlook template after
> opening it from my desktop?

> Thanks for any help.


??
 
S

slc@cfl.rr.com

On Jul 10, 2:07 pm, "Sue Mosher [MVP]" <sue...@turtleflock.com> wrote:
> I can duplicate this, but it's not as bad as you think. The attachment *is*
> actually there. It's just the display of the composed message that's messed
> up. It also appears to be a problem only if Outlook is not already running.

> > Sue Mosher
>    >      >    
> <s...@cfl.rr.com> wrote in message

> news:2cd34e46-6e5e-4c33-9b86-5aeb81d9cf85@a7g2000yqk.googlegroups.com...
> On Jun 25, 12:15 pm, s...@cfl.rr.com wrote:

>
> > Help,

>
> > I cannot attachment a file to an outlook 2007 Email template after
> > installing Office 2007 Service Pack 2 (SP2) from Microsoft. This
> > worked just fine with Office 2007 SP1 installed; I could open the
> > template from my desktop (without Outlook running in the background)
> > and attach a file. Here are the steps to recreate the problem with
> > Office 2007 SP2 installed on the computer.

>
> > 1. Open Outlook 2007 running Office 2007 SP2
> > 2. Create a new email
> > 3. Do a “Save as” saving the email as an “Outlook Template” (*.oft)
> > to
> > your desktop.
> > 4. Close all programs, including Outlook
> > 5. Then double click on the newly created template on your desktop to
> > open the template
> > 6. After the template opens, try attaching a file to the template
> > 7. Notice that the file does not get attached to the email template

>
> > How can I fix this so I can attach a file to an outlook template after
> > opening it from my desktop?

>
> > Thanks for any help.


> ??-



Thanks for the reply.

I have found that if I use the “Restore Down” or “Restore up” button

the attached file shows up in the email. Here is another problem; if I

then double click on the attached file (pdf), the pdf file will not

open until I close the outlook email template, then the pdf file

opens.

I have uninstalled office 2007 sp2 from 3 computers trying to get the

template to work again the right way. On one of the computers the

template started work again when it was back to office sp1, on the

other two computers it did not start working again when back at office

sp1.

I need to get this fixed, because I use this type of outlook template

from inside of a lot of other programs to send emails.

Do you know what might fix this problem with the template when office

2007 sp2 is installed?

Would you also know where I can send an email to, to tell Microsoft

about this to see if they will look into it and fix it?

Thanks Again.
 
S

Sue Mosher [MVP]

Re: Cannot attach a file to an Outlook 2007 template after installing Office 2007 SP2

Microsoft knows about the problem already. Their timetable for fixing it

will depend on the difficulty of that fix and what other issues are higher

in the priority list. Given that there is a relatively easy workaround

starting Outlook before running the template -- I suspect that it's pretty

low on the list.

Sue Mosher

<slc@cfl.rr.com> wrote in message

news:d87327d2-25e1-44ab-88b4-f0180b0bcd5d@e18g2000vbe.googlegroups.com...

On Jul 10, 2:07 pm, "Sue Mosher [MVP]" <sue...@turtleflock.com> wrote:
> I can duplicate this, but it's not as bad as you think. The attachment
> *is*
> actually there. It's just the display of the composed message that's
> messed
> up. It also appears to be a problem only if Outlook is not already
> running.

> <s...@cfl.rr.com> wrote in message

> news:2cd34e46-6e5e-4c33-9b86-5aeb81d9cf85@a7g2000yqk.googlegroups.com...
> On Jun 25, 12:15 pm, s...@cfl.rr.com wrote:

>
> > Help,

>
> > I cannot attachment a file to an outlook 2007 Email template after
> > installing Office 2007 Service Pack 2 (SP2) from Microsoft. This
> > worked just fine with Office 2007 SP1 installed; I could open the
> > template from my desktop (without Outlook running in the background)
> > and attach a file. Here are the steps to recreate the problem with
> > Office 2007 SP2 installed on the computer.

>
> > 1. Open Outlook 2007 running Office 2007 SP2
> > 2. Create a new email
> > 3. Do a “Save as” saving the email as an “Outlook Template” (*.oft)
> > to
> > your desktop.
> > 4. Close all programs, including Outlook
> > 5. Then double click on the newly created template on your desktop to
> > open the template
> > 6. After the template opens, try attaching a file to the template
> > 7. Notice that the file does not get attached to the email template

>
> > How can I fix this so I can attach a file to an outlook template after
> > opening it from my desktop?

>
> > Thanks for any help.


> ??-



Thanks for the reply.

I have found that if I use the “Restore Down” or “Restore up” button

the attached file shows up in the email. Here is another problem; if I

then double click on the attached file (pdf), the pdf file will not

open until I close the outlook email template, then the pdf file

opens.

I have uninstalled office 2007 sp2 from 3 computers trying to get the

template to work again the right way. On one of the computers the

template started work again when it was back to office sp1, on the

other two computers it did not start working again when back at office

sp1.

I need to get this fixed, because I use this type of outlook template

from inside of a lot of other programs to send emails.

Do you know what might fix this problem with the template when office

2007 sp2 is installed?

Would you also know where I can send an email to, to tell Microsoft

about this to see if they will look into it and fix it?

Thanks Again.
 
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