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So far no issues have come up since I ran scanpst. That seems to have fixed the problem. Thanks for your help guys!
 
So the client finally did get a new message like he was getting before. Guess scanpst didn't work. I tried running it again and it found no errors.
 
Really? It's kind of odd that scanpst found no errors- it almost always finds something minor wrong.

Are all messages affected or just some? Were new antivirus definitions installed right before it started?
 
I'm guessing that it is a combination of the new defs and a malformed message header in some messages. Keep an eye on it... it's also possible running scanpst did something even though it said no errors found. Or closing and restarting outlook fixed it - years ago, restarting outlook fixed similar issues. (I think it was outlook 2002, but could have been 2000 or 98.)
 
Outlook

Hii........there is an chance that your messages and mails got corrupted in Outlook 2003!!!!!!
 
Re: Outlook

Is is plausible to think that if I switch the client from Outlook 2003 to Outlook 2007, that would help?
 
Re: Outlook

No, not really. Upgrading rarely fixes problems. If it does, it's usually because something in the upgrade process changed - add-in disabled, new profile, new data file etc. I would not spend money to upgrade in hopes it would fix the problem if I had the software available to me, I would probably try it.
 
Re: Outlook

In that case, if the problem is frequent enough, I'd probably try it.
 
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