Help please my Outlook is frozen

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Outlook version
Outlook 2007
Email Account

I just added a second personal folder (*.pst) to my outlook 2007 and the whole program just froze and I cannot do anything with it. The mouse arrow dissappears whilst hovering over the page but reappeares anywhere else; like the task bar. The only way I can exit Outlook is by the task manager.

After closing the Outlook program I went to the source folder of the (*.pst) and used "scanpst.exe" to recover the file, which it did but Outlook still freezes when opened and I can still see the added personal folder.

Is there a way to disengage that second personal folder without un-installing the whole progam?

Any help would be appreciated



Outlook version
Outlook 2007
Email Account
Uninistalling won't help. Go to Control panel, search for Mail and edit the profile - remove the pst from the data files tab.

- - - Updated - - -

BTW, did scanpst find errors?
What you suggested did the trick and cleared my Outlook program.

Scanpst did find errors but I deleted the log file and didn't note the content, but the repair was successfully. However when I reopened the same personal folder it froze once more so I repeated your instructions.

I did manage to get done what I set out to do though, which was to create another PST file for the current year (2013) which I do every year about this time and archive the previous one.

I would be interested to know what's happening but at least I'm up and running.

Many thanks for your help.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It's hard to say what caused problems - it sounds like the pst was corrupt, but its also possible the profile was corrupt and removing the pst removed the corruption.
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