Help please my Outlook is frozen

Status
Not open for further replies.

Dobbies

Member
Outlook version
Outlook 2007
Email Account
POP3
Hi

I just added a second personal folder (*.pst) to my outlook 2007 and the whole program just froze and I cannot do anything with it. The mouse arrow dissappears whilst hovering over the page but reappeares anywhere else; like the task bar. The only way I can exit Outlook is by the task manager.

After closing the Outlook program I went to the source folder of the (*.pst) and used "scanpst.exe" to recover the file, which it did but Outlook still freezes when opened and I can still see the added personal folder.

Is there a way to disengage that second personal folder without un-installing the whole progam?

Any help would be appreciated

Thanks
 

Dobbies

Member
Outlook version
Outlook 2007
Email Account
POP3
Uninistalling won't help. Go to Control panel, search for Mail and edit the profile - remove the pst from the data files tab.

- - - Updated - - -

BTW, did scanpst find errors?
What you suggested did the trick and cleared my Outlook program.

Scanpst did find errors but I deleted the log file and didn't note the content, but the repair was successfully. However when I reopened the same personal folder it froze once more so I repeated your instructions.

I did manage to get done what I set out to do though, which was to create another PST file for the current year (2013) which I do every year about this time and archive the previous one.

I would be interested to know what's happening but at least I'm up and running.

Many thanks for your help.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It's hard to say what caused problems - it sounds like the pst was corrupt, but its also possible the profile was corrupt and removing the pst removed the corruption.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
Marc2019 Need help please! Cannot Setup my outlook email account on my Mac Outlook 2011 Using Outlook.com accounts in Outlook 2
J Help Please!!! Outlook 2016 - VBA Macro for replying with attachment in meeting invite Outlook VBA and Custom Forms 9
L Outlook 2002: HTML Emails Will Not Print: Please Help Using Outlook 0
joflo copy contents from outlook to excell - please help. Using Outlook 4
C Please Help outlook 2013 Using Outlook 1
F Help with Outlook 2007 Macro Please! Using Outlook 4
A outlook error Receiving reported error (0x80040900) please help Using Outlook 4
H Outlook 2010: Cannot start!, please help me! Using Outlook 3
D Outlook 2007 not working>> Please help tried everything Using Outlook 3
U Need a help please Outlook 2007 crashing Using Outlook 2
B Please help! Outlook, Exchange Server, and Customization BCM (Business Contact Manager) 2
B Please help! Outlook, Exchange Server, and Customization Exchange Server Administration 0
S Outlook Performance Issues - Help please! Using Outlook 1
W I have outlook 2007, and it is not saving my contacts when I send an email, please help! Using Outlook 2
X Outlook Not Showing All Contacts, but they are listed in Exchange - Please Help Exchange Server Administration 5
H Restore emails to Microsoft Outlook Web Access that were drawn down by Outlook 2003 - Help PLEASE! Exchange Server Administration 4
J Re: Please help correct Error on step 4 of converting Windows mail to Office Outlook 2007(already installed). Using Outlook 3
T Outlook 2010 wwlib.dll error when opening certain emails, open fine with plain text, please help! Using Outlook 4
R Please Help: How to format muti-line address in Excel file before importing to Outlook 2010 Using Outlook 1
G URGENT!! Outlook 2003 inbox problem please help Using Outlook 1
J I can't open any links from my Microsoft Outlook 2007 e-mails. Please help me. Using Outlook 3
C outlook hotmail connector update killed my outlook - please help!! Using Outlook.com accounts in Outlook 3
J Outlook 2003 with Outlook Connector - added new account, unable to view any items in inbox, nor send from that account. Help please! Using Outlook 7
J Outlook 2007 keeps prompting for password after update, please help! Using Outlook 11
J My outlook hang in last email Help please! Using Outlook 5
R i want notifier in outlook express , please help how can i get ? Outlook VBA and Custom Forms 1
C Outlook 2007 Wacky Issue - Please Help Outlook Wishlist 1
V Outlook macro help please Outlook VBA and Custom Forms 23
R Disable conversation thread from replying of recipients in the same subject. Please help Using Outlook 0
L Attachment saving and tracking - PLEASE help! Outlook VBA and Custom Forms 5
S VBA Macro - Run-time error '424': object required - Help Please Outlook VBA and Custom Forms 3
A Help with VBA please! Outlook VBA and Custom Forms 15
Denis Hi everyone!!! Need some help with Excel to Exchange Calendar??PLEASE>>> Using Outlook 1
V Please help if you can. Problems with Bcc BCM (Business Contact Manager) 3
J Please help to clarify an IMAP issue Using Outlook 7
M Address book doesn't update contacts? Please any help would be great! Exchange Server Administration 4
N Please help....winmail.dat issue...slowly going insane..... Using Outlook 1
A help please -Boolean - can I use .AND NOT etc in a rule Exchange Server Administration 0
A Advanced find query facilty Help please Using Outlook 2
C Can't import distribution list - help, please Using Outlook 1
V [duplicates duplicates duplicates] please help Using Outlook 26
I can't view email body please help! Using Outlook 6
R VBA Macro to VBScript in a form- Help Please! Using Outlook 10
S Please help! -- Linked Account field at Business Contacts tab is always empty BCM (Business Contact Manager) 1
M Updates to exchange server broke code - please help Using Outlook 2
K shared inbox help please Using Outlook 0
P Please Help me Create a Macro ! Using Outlook 2
J Help please Using Outlook 30
D A little bit of help with headers please? Exchange Server Administration 1
L PLEASE HELP: reconnect existing PST file to imap account Using Outlook 5
Similar threads


















































Top