Jennifer Murphy
Senior Member
- Outlook version
- Outlook 2016 64 bit
- Email Account
- Office 365 Exchange
I just ran ScanPST against my PST file (old ANSI format) following the instructions in MSKB 272227 (http://support.microsoft.com/kb/272227). The program took almost 30 minutes to run, including the repair. When it finally finished, the PST file had increased in size by about 68 MB (from 1,904,657 KB to 1,972,800 KB). In the process, it created 2 new files:
The video then told me to restart Outlook, which I did. It took over 6 minutes to load. Outlook is normally fairly slow on my machine, which is 6 years old, but not that slow. It usually starts up in a minute or so.
The video said there should be a list of the recovered files in the navigation panel and a folder named “Lost and Found”. When Outlook finally came up, I could not find either one. The folder list looked exactly as it did before the scan.
I then checked the folder containing the PST file. The time stamp had changed to the current time and size had returned to the identical size it was before the scan (1,904,657 KB). A bit-by-bit compare showed that it is not identical to the backup.
Now I am not sure what to do. I did this as part of a procedure to convert this old ANSI PST file to Unicode. I have already created a new Unicode PST, which is sitting empty ready for me to move the data over from the old ANSI PST. I would really like to have a clean scan before I move any data over.
Is the problem that the PST file is so close to the 2GB limit? Should I move the data over to the new PST file and then run ScanPST the new PST?
Thanks for any help...
- outlook.bak. Another exact backup of the PST file before the scan. I had made my own backup copy and confirmed that they are identical at the bit level.
- outlook.log. A text file containing 235,835 records.
The video then told me to restart Outlook, which I did. It took over 6 minutes to load. Outlook is normally fairly slow on my machine, which is 6 years old, but not that slow. It usually starts up in a minute or so.
The video said there should be a list of the recovered files in the navigation panel and a folder named “Lost and Found”. When Outlook finally came up, I could not find either one. The folder list looked exactly as it did before the scan.
I then checked the folder containing the PST file. The time stamp had changed to the current time and size had returned to the identical size it was before the scan (1,904,657 KB). A bit-by-bit compare showed that it is not identical to the backup.
Now I am not sure what to do. I did this as part of a procedure to convert this old ANSI PST file to Unicode. I have already created a new Unicode PST, which is sitting empty ready for me to move the data over from the old ANSI PST. I would really like to have a clean scan before I move any data over.
Is the problem that the PST file is so close to the 2GB limit? Should I move the data over to the new PST file and then run ScanPST the new PST?
Thanks for any help...