Email address not showing up in account settings

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BeverlyS

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I have a strange problem. Two weeks ago my default comcast email in outlook stopped receiving emails but could send emails. I went into account settings and that email account is no longer listed there. All the others are listed. I tried uninstalling office 2013 and reinstalling it, I changed the name of the outlook file in "my documents" in hopes of starting a new one, and nothing works. After uninstalling and reinstalling Office, the same exact email list with the emails came back up. I have other comcast emails and they are all configured as IMAP and they are working fine.
Any suggestions on how to fix this?
 

BeverlyS

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Is there any way to get rid of the non-functioning one?
 

Forum Admin

Senior Member
Is it a non-functioning account or a data file in the folder list? If you can't remove accounts or data files from account settings, you'll need to remove them from the registry but risk turning the profile into toast and creating a new one.
 
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