Quick Parts signatures suddenly require more letters

[Cara]

I use quick parts to insert audience-appropriate signatures (internal, external, casual) to my outgoing emails.

I preface the quick part names with sig:, so I have sig:Inside, sig:Outside, sig:Casual.

We had a "rebranding" here that required me to change my external and internal signatures. I edited the existing quick parts, no problem (don't honestly remember if I edited or saved over them with the same name).

Now, however, rather than entering sig:in and hitting F3 to get the signature to appear, I have to enter the FULL quick part name before it's recognized.

Any idea what could cause this? I've double-checked the list of my quick parts, and there are no similarly-named ones.

Thanks

 

[Diane Poremsky]

Either you have two quick parts with the same name or outlook thinks you do - as soon as you get to a unique quick parts, F3 (or Enter) should be enough to complete it. Try deleting or renaming the email template at %AppData%\Microsoft\Templates and recreate the quick parts

Is there a reason you use quick parts instead of the signature function? You can either insert a default signature then right click and choose a different one or use the insert sig command.

 

[Diane Poremsky]

Are you using a new window or replying in the reading pane? Quick parts don't work well in the reading pane.