Folder Pane problems

Not open for further replies.


Senior Member
Outlook version
Email Account
1) The shortcuts listing at the top of the folder pane has disappeared--how do I get it back?

2) The folder listing is double-spaced, so it show half as many folders as I'd like. Is this fixable?

I'm running Outlook 2016 under Windows 10 Pro x64


Senior Member
Outlook version
Email Account
No matter what the source, advice I get on Office 2016 frequently tells me to click an option that I cannot find.
Clicking Folder Pane gives me a Navigation Options window listing maximum number of visible items (currently 4), Shortcuts, Mail, Calenda, People, Folders, Tasks, and Notes. Nothing on Favorites.

Is this another feature that's defeated for IMAP?

Dan Liberman

Outlook version
Outlook 2016 64 bit
Email Account
1. View tab, Folder pane button > Favorites should be checked.
2. Sounds like you have touch mode turned on. click the finger icon in the QAT or see Tip 1107: Outlook's Touch Mode - Outlook Tips
Diane, I love your knowledge but this is a problem since Outlook 2013. The folder pane spacing is almost double spaced even with touch mode turned off. I, and many others, just want to be able to glance at the folder pane see our favorites and our accounts without having to scroll all the time. Before '2013 this was not an issue.

I am an a small businessman using office365 but for the first time am seriously considering moving away form the Microsoft community. I get a newsletter several times/week about all the great new stuff in office365 but these simple fixes are ignored . Fix what needs to be fixed and don't fix what doesn't need to be fixed.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The folder pane spacing is almost double spaced even with touch mode turned off.
What zoom level are you using? You could try restarting outlook with the /resetnavpane switch but I'm not sure it will fix it (and you'll need to customize it.)

This is a comparison of regular and touch mode side by side - is the gap you see larger?
Not open for further replies.
Thread starter Similar threads Forum Replies Date
B Outlook 365 - Folder pane list clears Using Outlook 24
P Add, remove, & reorder folder pane Using Outlook 6
R Folder pane width change Using Outlook 54
N Wide Line Spacing in Folder pane 2016 Using Outlook 18
GregS What controls content of Folder Pane? Using Outlook 1
P Auto scroll to specific folder in Folder Pane Outlook VBA and Custom Forms 3
Diane Poremsky Outlook's Folder Navigation Pane Disappears New Articles 2
L Should public contacts folder appear in "People" nav pane? Using Outlook 1
V Open Outlook Calendar and Tasks views with Folder pane off Using Outlook 2
Y (Shared Folder) Using the preview pane to open and close a fax, without opening the email itself Using Outlook 1
S Outlook 2013: Permanently Unhide Scroll Bar in Folder Pane? Using Outlook 7
J How To Change Font Size For Folder Names on Navigation Pane in Outlook 2013 Using Outlook 1
M Folder View in Unread Mail Pane - Outlook 2003 Using Outlook 6
N Favorite Folders list in outlook navigation pane, can you add a message to the favorite folder list Using Outlook 2
L Lost Task Views list in Navigation Pane when using Tasks Folder Using Outlook 1
P Closed a PST file or folder in the left hand pane and don't know how to get it back... Using Outlook 5
D Remove Outlook Data File Folder from Navigation Pane? Using Outlook 2
C Outlook 2010 Favorite folder pane display question Using Outlook 1
M updated outlook connector for outlook 2007, now folder list in navigation pane is truncated and fold Using Outlook 5
S Outlook 2010 - Reading pane blank when changing from one email folder to another - I have to click o Using Outlook 3
Z Lost "contacts in personal folders" file (folder) in the pane of Outlook contacts screen. Only seei Using Outlook 1
R Navigation Pane Folder Tree Using Outlook 3
Y View Reading Pane for Drafts folder Using Outlook 2
G How to add a folder shortcut to outlook quick access toolbar? Using Outlook 5
G Add to Outlook Contacts - Point to non-default contacts folder Using Outlook 0
M Move to Folder Using Outlook 1
K Export Folder to PST Outlook VBA and Custom Forms 0
B Spam folder not showing in Outlook Using Outlook 5
D Is a sub folder under contacts necessary to be able to name an Address Book? Using Outlook 1
J Moved many emails to Outlook external folder, need to delete on Gmail server Using Outlook 13
A Going to folder using shortcuts Using Outlook 3
B Outlook 2016 Auto-archive creates new folder Using Outlook 4
B BCC issues after changing root folder path for gmail Using Outlook 1
Fozzie Bear Outlook 2016 Creating a shared local Contacts folder Using Outlook 2
A Cannot copy this folder because it may contain private items Using Outlook 0
A Unable to save recurring Meeting to Documents folder due to error Using Outlook 2
B Extracting email addresses from a folder - how to also get the name of the person the address is for? Using Outlook 5
E How to display "Change Folder" in Change Default Email Delivery Location in Exchange Outlook 2016 Using Outlook 1
J Moving Imported folder Using Outlook 2
R List folders in a combo box + select folder + move emails from inbox to that folder + reply to that email Outlook VBA and Custom Forms 1
J Sent Items Folder NOT Showing Correct From Email Address Using Outlook 0
B VBA to Collapse Task Folder Groups Outlook VBA and Custom Forms 1
Retired Geek Junk Folder Clean Up Rules Exchange Server Administration 1
D Outlook 2016 Deleting emails without affecting folder structure - Outlook Office 365 Using Outlook 3
T Missing Folder in Using Outlook 3
R Setup autofoward rule on a particular folder in Outlook Using Outlook 0
T After I send a new email, it remains in the Draft folder Using accounts in Outlook 3
N Outlook 2016 Folder Icons Look Using Outlook 0
S Create A Search Folder That Looks For Message Class? Outlook VBA and Custom Forms 0
R Deleting emails from storage folder Outlook VBA and Custom Forms 1
Similar threads