Alerting on missed emails in conversation

gxxgly_eyes

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Exchange Server
tl;dr
In case I get a second email in a conversation from the same person before I replied, I would like to color it pink and make the font bigger so I know I need to reply to it.
Any recommendation on how to do it?

Background
We have a bad email culture at work, everyone CCs managers, sends emails where it should be a phone call, follows up on a ticket update with another email etc.
This causes an influx in email and I can't handle replying to all of them, this causes me to sometimes miss emails that might be directed to me.

I want to create an "alert" mechanism when someone sends an email, and then sends another email on the same conversation (same subject) before someone else replied, indicating that this person is in "distress" and no one is replying to him.

Where I am looking for assistance
For this I thought to have (1)a rule run on every incoming email executing a script (2)that searches it's conversation (3)to see if the previous email was from the same sender and (4)if so add a color indicator (similar to conditional formatting).

This is the first time I am using scripts in outlook and I wanted to ask:
  • Is there a place that has the documentation for the different objects in outlook (similar to google scripts API documentation)
  • Did anyone do something similar in the past and can share a code snippet?
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~Many thanks will be shared with anyone so kind to help~
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Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I have a macro - it was written to delete older server status messages as new ones arrive but it would work for you too. Just need to change it from deleting to whatever you want to do.

 
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