Multiple emails

Chrisokia

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Hi

I am using O2016/365
IMAP


My problem is that I get multiple emails. How this plays out:
Junk mail - I always get 3 of each email. I can delete an email in the junk folder and it will pop right back up. This will happen 3 times if I happen to delete the 1st email as I see it. They arrive very quickly but sometimes I'm right there and delete the 1st one quickly.
Inbox - FINE, no problems.
Search - If I search for an email I will sometimes 6-10 of the same email. This is mainly old emails, prior to when I took over this account.

1. Any idea why this is happening.
2. Is there a safe way to find and nuke dupes? This email account is 5Gb and searching for a particular part of a thread can be extremely time consuming.

Thanks,
CP
 

jessewalter375

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
Exchange Server 2013
Follow the steps:-
In any of your mail folders, click one of the messages, press and hold CTRL, and then click each additional message. If you want to select a contiguous group of messages, click one of the messages, press and hold the SHIFT key, and then click the last message in the list.

On the Home menu, click Forward or press Ctrl+F on your keyboard.

A new message will open with the selected messages as attachments. Address and compose this new message and then click Send.
Hope this helps you.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Since its an imap account, log into web mail and see if there are duplicates there - preferably, with outlook closed so it doesn't create dupes. Maybe first thing in the morning, before starting outlook, check web mail for duplicates. If there are dupes that came in overnight, its not outlook.

If you use more than one computer, each computer could be moving mail at the same time.

If you have a lot of dupes, using a 3rd party utility is easiest. Depending on the cause, you might be able to use the modified field - if the dupes were created at the same time, they'll have the same modified date.
 

Chrisokia

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Since its an imap account, log into web mail and see if there are duplicates there - preferably, with outlook closed so it doesn't create dupes. Maybe first thing in the morning, before starting outlook, check web mail for duplicates. If there are dupes that came in overnight, its not outlook.

If you use more than one computer, each computer could be moving mail at the same time.

If you have a lot of dupes, using a 3rd party utility is easiest. Depending on the cause, you might be able to use the modified field - if the dupes were created at the same time, they'll have the same modified date.

So it's basically a search and destroy mission to get rid of existing?

This is happening REAL-time. There's only one computer using this account. Webmail is used but very rarely.
 
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