Hi Diane, "Change Styles - Set as default" seems to have stopped working since I performed a fresh install of MS 365.
I'm not sure, but I think I was running Outlook 2016 before, IAC, I now have Outlook 2019 (presumably CTR).
I have used "Change Styles - Set as default" several times on various accounts for both replies and new messages.
At first I thought Outlook using the "Normal" style (Times New Roman) from "%USERPROFILE%\Documents\My Documents\Templates\Normal.dot" instead of the "Normal" style (Calibri) from "%appdata%\Microsoft\Templates\NormalEmail.dotm", even though I also have "%USERPROFILE%\Documents\My Documents\Templates\NormalEmail.dotm" which contains the desired "Normal" style (Calibri) as do both "%appdata%\Microsoft\Templates\Normal.dotm" and "%appdata%\Microsoft\Templates\NormalEmail.dotm".
However, even after deleting the templates from "%USERPROFILE%\Documents\My Documents\Templates\", I still get Times New Roman by default in new messages and replies, regardless of which e-mail account I use.
What is even weirder, when I apply the "Normal" style from the format menu in a new message or reply, I get the desired "Normal" style. (Calibri).
Where is Outlook getting the default of Times New Roman from?
Why isn't the "Normal" style also the default, even after I select a paragraph formatted as "Normal" and click on "Change Styles - Set as default"?