Cannot find any BCM databases on the computer

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K

Kazoo

We have BCM installed on a few different computers in our office and we have

been using a shared database successfullly for a few months now.

I added a new user profile on one of the computers today and that profile is

unable to connect to our shared BCM database. The message is "Cannot find

any Business Contact Manager databases on the computer ..." That same

computer continues to connect fine to BCM with another user ID.

The problem must be related to the user ID somehow but I can't come up with

any ideas on what the problem could be. I used the database tool on the

server to grant access to this user and no errors were reported. I have gone

back into that tool and this user does show up as having access. Next, I

verified this new user is a member of the same groups as other members who

are able to connect.

Finally - I am able to establish a connection with the database instance:

sqlcmd -S "tcp:<ourServer>\mssmlbiz,5356"

The error message is not suggesting the user cannot connect to the DB - just

that once connected no databases of the "BCM type" are found. One other

piece of information is that the database is integrated with Microsoft Office

Accounting (which puts many tables into that DB). But - if MOA were the root

cause I wonder why the other user ID can still connect from the same machine.

Any ideas?
 
S

sdurman

We are having the same issue. BCM works fine for another user acct on the

same computer, but will not find the database when logged into the newest

user acct. The database has been shared to this person in the database mgmt

tool. We have been running BCM successfully in a networked environment for

about 1.5 years.

I uninstalled and re-installed BCM on the end user computer, it did not help.

"Kazoo" wrote:


> We have BCM installed on a few different computers in our office and we have
> been using a shared database successfullly for a few months now.

> I added a new user profile on one of the computers today and that profile is
> unable to connect to our shared BCM database. The message is "Cannot find
> any Business Contact Manager databases on the computer ..." That same
> computer continues to connect fine to BCM with another user ID.

> The problem must be related to the user ID somehow but I can't come up with
> any ideas on what the problem could be. I used the database tool on the
> server to grant access to this user and no errors were reported. I have gone
> back into that tool and this user does show up as having access. Next, I
> verified this new user is a member of the same groups as other members who
> are able to connect.

> Finally - I am able to establish a connection with the database instance:

> sqlcmd -S "tcp:<ourServer>\mssmlbiz,5356"

> The error message is not suggesting the user cannot connect to the DB - just
> that once connected no databases of the "BCM type" are found. One other
> piece of information is that the database is integrated with Microsoft Office
> Accounting (which puts many tables into that DB). But - if MOA were the root
> cause I wonder why the other user ID can still connect from the same machine.

> Any ideas?
 
L

leftforsalt

We are having the same issue here. Only one user unable to connect via BCM.

I've completely deleted the user account on all machines, rebuilt it and it

still won't work. Did anybody find a solution?

"sdurman" wrote:


> We are having the same issue. BCM works fine for another user acct on the
> same computer, but will not find the database when logged into the newest
> user acct. The database has been shared to this person in the database mgmt
> tool. We have been running BCM successfully in a networked environment for
> about 1.5 years.
> I uninstalled and re-installed BCM on the end user computer, it did not help.

> "Kazoo" wrote:
>
> > We have BCM installed on a few different computers in our office and we have
> > been using a shared database successfullly for a few months now.
> > I added a new user profile on one of the computers today and that profile is
> > unable to connect to our shared BCM database. The message is "Cannot find
> > any Business Contact Manager databases on the computer ..." That same
> > computer continues to connect fine to BCM with another user ID.
> > The problem must be related to the user ID somehow but I can't come up with
> > any ideas on what the problem could be. I used the database tool on the
> > server to grant access to this user and no errors were reported. I have gone
> > back into that tool and this user does show up as having access. Next, I
> > verified this new user is a member of the same groups as other members who
> > are able to connect.
> > Finally - I am able to establish a connection with the database instance:
> > sqlcmd -S "tcp:<ourServer>\mssmlbiz,5356"
> > The error message is not suggesting the user cannot connect to the DB - just
> > that once connected no databases of the "BCM type" are found. One other
> > piece of information is that the database is integrated with Microsoft Office
> > Accounting (which puts many tables into that DB). But - if MOA were the root
> > cause I wonder why the other user ID can still connect from the same machine.
> > Any ideas?
 
L

leftforsalt

I fixed this issue by downloading and installing SQL Server Management Studio

Express

(http://www.microsoft.com/downloads/...AE-4BD1-4E3D-94B8-5A0F62BF7796&displaylang=en).

I used management studio to opend the BCM database and deleted all security

and schema instances of the user in question.

Then used the BCM Database Tool to re-share to the user... worked perfectly.

"leftforsalt" wrote:


> We are having the same issue here. Only one user unable to connect via BCM.
> I've completely deleted the user account on all machines, rebuilt it and it
> still won't work. Did anybody find a solution?

> "sdurman" wrote:
>
> > We are having the same issue. BCM works fine for another user acct on the
> > same computer, but will not find the database when logged into the newest
> > user acct. The database has been shared to this person in the database mgmt
> > tool. We have been running BCM successfully in a networked environment for
> > about 1.5 years.
> > I uninstalled and re-installed BCM on the end user computer, it did not help.
> > "Kazoo" wrote:
> >
> > > We have BCM installed on a few different computers in our office and we have
> > > been using a shared database successfullly for a few months now.
> > > > I added a new user profile on one of the computers today and that profile is
> > > unable to connect to our shared BCM database. The message is "Cannot find
> > > any Business Contact Manager databases on the computer ..." That same
> > > computer continues to connect fine to BCM with another user ID.
> > > > The problem must be related to the user ID somehow but I can't come up with
> > > any ideas on what the problem could be. I used the database tool on the
> > > server to grant access to this user and no errors were reported. I have gone
> > > back into that tool and this user does show up as having access. Next, I
> > > verified this new user is a member of the same groups as other members who
> > > are able to connect.
> > > > Finally - I am able to establish a connection with the database instance:
> > > > sqlcmd -S "tcp:<ourServer>\mssmlbiz,5356"
> > > > The error message is not suggesting the user cannot connect to the DB - just
> > > that once connected no databases of the "BCM type" are found. One other
> > > piece of information is that the database is integrated with Microsoft Office
> > > Accounting (which puts many tables into that DB). But - if MOA were the root
> > > cause I wonder why the other user ID can still connect from the same machine.
> > > > Any ideas?
 
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