Setting a delegate to not mark items as read

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T

TVBhcmFkaXM

Our office has a user with an assistant set as a delegate in Outlook

(Exchange environment). Currently, if the assistant views an email in the

user's Mailbox, it is set to "Read" status, which can lead to confusion as to

which items have or have not been read by the user themself. Is there a

setting (both users have Outlook 2007 installed) that will stop items viewed

by the assistant from being set to "Read" status?
 
R

Roady [MVP]

Disable the option to automatically mark items as read.

Tools-> Options->tab Other-> button Reading Pane

 
T

TVBhcmFkaXM

Thanks, but won't this apply to the assistant's mailbox as well? Is there a

way to disable it only for the shared mailbox?
 
R

Roady [MVP]

Yes, it applies to all mailboxes and no, you cannot set this option on a

per-mailbox level.

Personally, I always disable the option to automatically mark messages as

read and use CTRL+ENTER to mark them as read manually.

Another way to go would be that the assistant marks the messages that should

remain unread back to unread. As he/she is the assistant, shouldn't he/she

pre-process the manager's mail? Then the assistant can flag the items which

still needs attention of the manager and the manager can mark it as complete

when finished. There are other working scenarios as well of course.

 
K

Kimberly

Can I have found the one thing that Outlook does better than Lotus notes???

I sure hope not.

Microsoft really need to come up with a solution for this. I need to read

things and have them marked read for me and left marked unread for my boss.

This is essential! Yes I know remarking them is an option, but with the

number of emails I read each day that is a PITA.
 

covolume

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
We have exactly the same problem... and no answer in the forums.

I have 10 people reading the same mailbox, and everyone has to see every mail "unread" until he himself reads it.

Did you find a solution to that ?
 

Forum Admin

Senior Member
Unfortunately, when you use a shared mailbox, the mailbox status isn't per user, like it can be if you use public folders. There really isn't a good solution - public folders may not be available. One option is to use a DL instead of a shared mailbox, but how well that will work really depends on how you use the mailbox.
 

covolume

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
It's strange that MS didn't think of such a solution. I'm sure we aren't the only people needing that, and Lotus Notes has offered this decades ago.

Anyway : what do you mean by DL ? Download a copy of the mailbox, is that it ?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
DL = distribution list. This method would send a copy of the message to every user. This works well for notification-type messages but not so good for Sales or Support aliases where one person is supposed to reply, as you can't see if the message is marked as being replied to (because you have your own copy of the message).

Microsoft has supported it for decades too - but in Public folders, not mailboxes.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
DL = distribution list. This method would send a copy of the message to every user. This works well for notification-type messages but not so good for Sales or Support aliases where one person is supposed to reply, as you can't see if the message is marked as being replied to (because you have your own copy of the message).




Microsoft has supported it for decades too - but in Public folders, not mailboxes.
 
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