Outlook 2003 error-Microsoft outlook has encountered a problem

Not open for further replies.


AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53

ModName: msmapi32.dll ModVer: 11.0.8002.0 ModStamp:4373069d

fDebug: 0 Offset: 00021f57

Microsoft outlook has encountered a problem.

I am receiving the following above and can not seem to fix it. Does anyone have any ideas on how to fix it. As soon as I launch outlook, i get the microsoft has encountered a problem and needs to close. any help would be greatly appreciated.

this seems to be happenning only for a particular account in my Outlook. The other accounts are working fine. I am also able to send emails using the problematic account. It is only when I click to Receive emails from the problematic account that this error shows up. Is there any way I can recreate the account without having to loose the emails or without having to download the emails again ?
If this account is Exchange or Outlook Connector for Mdaemon you can remove the account and recreate without losing the data. If this is a pop account, all removing the profile would do would be to remove the association between the pop email account and the PST file located locally on your workstation (or server if that is how you have it configured.) I have run into this problem with both pop, exchange and outlook connector for mdaemon profiles and often then recreation of the profile fixed the issue. If this does not work, a reinstallation of Outlook is in order.
Encountered the exact same problem - when retreiving from a POP account - starting at approximately the same day. Suddenly.

Recreating the profile does not help.
I tried doing the following in vain:

I created a new .pst file and I downloaded all the emails again till the date before I started having this problem (good thing that I was able to remember the date!). And then there was no problem even when I tried downloading the remaining. Then I completed downloading the emails and tried the Receive button again to test if it was fine, but the same error popped up again now.

So the next thing I did was to remove the emails of that particular date, a day before that date and after that date from the email server. Then I tried downloading all the emails again after creating a new .pst file. This time also I finished downloading all the emails and when I hit Receive button again, I got the same error again !

This is a normal POP email address (@rediffmail.com) and there are about 13,000+ emails and the .pst file is around 300 MB.

Please tell me what else I can try ?
ArunOnline & All

I did exactly the same - except I set up an entirely new profile in outlook. However - still in vain.

I received the problem at approximately the same time as you did (my first occurence was October 10th) - on a standard POP email address with about 23.000 emails or so. Standard POP address (through www.one.com).

Starting to figure what the root cause could be - and came up with two suggestions:

1. the content in a specific (spam) mail causing this - or

2. some MS security update causing this?

Any more theories?

How does one raise this to MS support? It seems to be some type of general problem?

Jan (jan.morath@dspanel.com)
I have the exact same problem and it started Oct 31. My problem caused me to lose the most recent 30 or so emails in my Inbox leaving behind the empty lines where the emails used to be listed. Also the scrolling function becomes disabled. Tried uninstalling and reinstalling twice to no avail. Every time I start Outlook I get the " Microsoft outlook has encountered a problem" error and it asks me if I want to send an error report to Microsoft...and I have...probably 20 times. Sometimes the problem will shut down the PC and go into a reboot. I'm cluless and ready to revert back to Outlook Express.
I'm haveing the same problem, hope to not have to re-install outlook witch would most likely mean rebuilding the PC.

One out of 20 pc's, 5 have pocket pc's connected, Problem is on a new laptop with pocket pc.

Was ok untill about the same time frame.

Let me know if anyone comes up with fix.
I've been having the same problem for about three weeks and I've tried everything uninstalling, creating a new profile etc.

found this solution on the Osnn.net forum which was related to some outlook calendar problem. The problem seems to be the msmapi32.dll file located in "C:\Program Files\Common Files\System\MSMAPI\1033"

outlook needs to be closed before doing this

I replaced the current file with and older version of msmapi32.dll (11.0.5601) and renamed the current msmapi32.bak (just in case something went wrong). I then deleted my current outlook profile (I'm using MDaemon connector) and created a new profile. so far no problems.

reading through different forums there seems to be a lot of problems relating to the msmapi32.dll file and the mapi32.dll file. why doesn't MS support come up with an answer or fix?
mikksa, thank you for the first proposed solution in this thread!

However a remaining minor question: Where do I find the appropriate (older) version of MSMAPI.DLL?

the file in question is the one that comes with Service Pack 1 (or an earlier version) so you need to find someone that hasn't updated to SP2 yet and copy the file from there. otherwise i have a copy so i could always zip it to you.
I am having the same problem and have tried, detecting/repair, uninstalling and reinstalling, etc. with no luck. Is there any way you could send me a copy of the file from service pack 1?

This problem seems to include Outlook 2000 through Outlook 2007. That is bad.I have been having this problem with Outlook 2000. The error message " Outlook has encountered a problem and needs to close" occurs while I am reading email and when I close the Outlook problem.I also get the error message " Outlook has encountered a problem and needs to close" every few minutes through the entire time I am using my computer. The message keeps appearing and reappearing even when I have not opened any Office program.I hope that the solution to your problem will also fix mine. Since the same problem has been in Outlook for 7-years, I think that I will wait for a fix before buying Office 2007

One week and no error messages after replacing my msmapi32.dll file with the older version.

Thanks for sending me the file. The version you gave me was 11.0.6361.0

Unfortunately, I still get the error even after replacing it. I had recreated the Mail Account and also create a new .pst file and downloaded the whole mails again. But when I tried receiving the mails again, I got the error again.

My outlook.exe version is 11.0.8010.0 - Do you think I should replace this also with an older version ?
Hi have just read about the problem you seem to have cured i am so pleased i thought i was going mad.My daughters boyfriend has tried all sorts to fix but has not been able to, i hope this may help him to fix it.I have been using Firefox as a browser now which is fine but i still have a problem in that on some e mails if i wish to see some thing and " click" on a picture or link to view it obviously for some reason it trys to go via I.E. and i get the same message so cannot view.

I will let you know how it goes, many thanks for your help on here.
Thanks for the file to.

Lika ArunOnline however my problem persisted.

And I finally gave up.

I've changed to using eudora as an email client for pop instead - works fine.
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
A error message outlook 2003 Using Outlook 1
C Outlook 2003 - error on startup Using Outlook 3
F error message 0x80040600 Windows XP Outlook 2003 Using Outlook 3
C compile error on previously functioning code outlook 2003 windows Outlook VBA and Custom Forms 1
N runtime error while loading of outlook 2003 plugin Outlook VBA and Custom Forms 1
T Outlook 2003 Custom Form Error Handling Outlook VBA and Custom Forms 8
D Wishlist How to use 'app password' in Outlook 2003 after Google pulled plug on "less secure apps" Using Outlook 2
J Outlook 2003 .pst Will Not Restore Completely to Outlook 2019 Using Outlook 5
D Outlook 2003 Mail Fails Using Outlook 1
D Wrong email address in Outlook 2003 "From" tab in new outgoing emails Using Outlook 4
V Outlook 2003 and Windows 11 Using Outlook 4
glnz Moving from Outlook 2003 to MS365 Outlook - need basics Using Outlook 4
I Outlook 2003 shows html code when To: field is empty Using Outlook 7
B Outlook 2003 email sending & receiving suddenly stopped working Using Outlook 3
H Outlook 2003 find by "has attachment" Using Outlook 1
glnz How set up new IMAP on Outlook-Office 365 and merge in pst from Outlook 2003 for same two email accounts? Using Outlook 5
P Import Categories from Outlook 2003 Using Outlook 8
V Outlook 2003 problem with Windows 10 Creators Update 1709 Using Outlook 0
M Outlook 2003 pictures - some visible, some not Using Outlook 0
S Outlook 2003 to Outlook 2013 pst file Using Outlook 5
O Memory Leak in Outlook 2003 Using Outlook 3
W Changing looks of emails in Outlook 2003 Using Outlook 0
O Outlook 2003 can't send, but settings seem OK Using Outlook 1
P URL Hyperlink not working correctly in Outlook 2003 Using Outlook 10
O Outlook 2003 can't open contacts. Using Outlook 2
O Promoting Outlook 2003 User Templates Using Outlook 1
O W-a-a-y too many PSTs (Outlook 2003) Using Outlook 0
J Outlook 2003-2010 PST Field Editor Using Outlook 1
P Outlook 2003 - Do I need a new profile? Using Outlook 2
E Want to Import Outlook 2003 pst files to later version Using Outlook 6
B Seeking advice now Outlook 2003 is unsupported by Exchange Using Outlook 4
O Change Debit to Credit in Outlook 2003? Using Outlook 1
J problems downloading POP3 emails to Outlook 2003 Using Outlook 1
G Outlook 2003 VBA Won't Run In Outlook 2010 Outlook VBA and Custom Forms 4
P Outlook 2003 - possible to recreate corrupt account? Using Outlook 3
Calvyn Outlook 2003 cannot import .vcs subject Using Outlook 1
T Query about one aspect of migrating .pst files from Outlook 2003 to Outlook 2013 Using Outlook 5
C Outlook 2003 contacts Using Outlook 1
G Configuring Outlook 2003 for Gmail with both pop3 & imap4 accounts Using Outlook 1
M HELP--Extract Data from 2003 outlook transfer to excel spreadsheet Using Outlook 1
V Outlook 2003 editing problem Using Outlook 4
X Outlook 2003 not sending all of the new email message Using Outlook 1
2 How to use outlook 2003 calendar in always offline mode Using Outlook 0
G Outlook 2003 I need to move email to folder based on subject, using wild card Using Outlook 0
G outlook 2013 - Open In Outlook 2003 Using Outlook 1
A Exchange 2003 Outlook 2010 64 Bit- AutoDiscover Connection Err - Certificate Exchange Server Administration 9
T Use Outlook 2003 with Office 2013 Using Outlook 1
D Outlook 2003 contact folder opend in scrolled down position Using Outlook 2
O Need advice ASAP! Outlook 2003. Using Outlook 1
H Custom Contact form not working in Outlook 2003 Using Outlook 3

Similar threads