Sent Items

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greendean

Member
Outlook version
Outlook 2013 64 bit
Email Account
Outlook.com (as MS Exchange)
Yesterday, there were numerous items in my Outlook 'Sent' folder. Today there are none!! I made NO account settings or other changes in Outlook. Anyone got a clue as to what happened to my 'Sent' items?? My .ost file is still where it should be.
 

greendean

Member
Outlook version
Outlook 2013 64 bit
Email Account
Outlook.com (as MS Exchange)
Wasn't sure how to add to previous post.................it seems nothing I send is being 'saved' into the 'Sent' folder. There is probably a setting for that (?) but I know there was no change to it.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
After like 10 minutes you can't edit the post...

Did you make a new profile on another computer that could be using a pst file? That or autoarchive (or mailbox manager on the server) could clear it out. But autoarchive and mailbox manager are date based, so you should have at least mail sent today.

There is a setting to save sent items - it's at File, Options, Mail - about half ways down is the Save Messages section.
 

greendean

Member
Outlook version
Outlook 2013 64 bit
Email Account
Outlook.com (as MS Exchange)
After like 10 minutes you can't edit the post...

Did you make a new profile on another computer that could be using a pst file? That or autoarchive (or mailbox manager on the server) could clear it out. But autoarchive and mailbox manager are date based, so you should have at least mail sent today.

There is a setting to save sent items - it's at File, Options, Mail - about half ways down is the Save Messages section.

Diane,

Thanks for the reply. No, I did not make a new profile, and yes, the settings are to 'save sent messages.' I can see them all in my Office365 e-mail on the Web, but they do not appear at all - even ones I have sent today - in the 'Sent' folder in my Outlook account. Be advised, I am NOT using 'cached Exchange mode' either.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
so they are getting saved, just not syncing to outlook. Are any other folders not syncing?
 

greendean

Member
Outlook version
Outlook 2013 64 bit
Email Account
Outlook.com (as MS Exchange)
so they are getting saved, just not syncing to outlook. Are any other folders not syncing?

Hi Diane,

Yes, correct, they are getting saved but not syncing back to Outlook. That is the ONLY folder not syncing. And funny, it 'used' to, but I have no clue as to why it stopped.
 
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