Sent Items Folder is Present but Not Displayed

Not open for further replies.

MJH 10

Outlook version
Outlook 2013 64 bit
Email Account
I have four systems with Outlook 2016. Each Outlook installation has more than 5 active email accounts--mostly the same. Where possible, I have the accounts setup as IMAP. None of the email accounts on the four systems display a "Sent Items" folder; they do have other versions such as "Sent," Sent Messages," etc. I assume these other versions of sent came from different phones I have synced in the past (iOS and Android).

When I send email from an account on one system, I cannot find the email in the "Sent" folder. When I search for that email using a key word on the system that sent the email, it is found and is shown as located in the "Sent Items" folder--yet there is no "Sent Items" folder displayed in the folder view (all expanded). When I go to the other systems and perform the same search, same result (email is found and shown to be in the "Sent Items" folder but no such folder is displayed. Therefore, it appears to be syncing across systems.

I have logged into the email account with a web browser and there is no "Sent Items" folder displayed using the browser to access the account.

I hope I have explained this clearly. In summary, I have a "Sent Items" folder, but it is hidden and not accessible, except for search queries. I seem to recall in previous versions being able to specify a folder for sent email, but I cannot find that option. Ultimately, I would like to ensure all systems and devices are saving to the same sent folder.
Additional Information:

OK, upon further review I do see a "Sent Items" folder in my account. Now it gets even more interesting. The email I sent last night from account shows up in my "Sent Items" folder. The email clearly shows it came from account.

1. How does that happen?

2. How can I get all my accounts to use the same folder for sent email?

Thank you.
Hmmm. In Outlook 2013, the sent items should go into the folder designated by the imap server, unless its not identifying it in a manner outlook understands, then outlook uses one called 'sent items' in the imap data file. Log into the account's web access and see what the folder is called.

'Sent Messages' may be from an iPhone (I'm not sure what folder name android uses) - you can choose a different folder on the phone so everything is in one sent folder (same for trash/deleted items). I choose the same folder outlook uses.

If you use gmail, outlook should be set to not save sent items on that account, otherwise you will get duplicates. if other imap servers also always save copies they send, outlook should be set to not save sent items for that account.

I don't know why the sent messages are going into, unless you have the accounts linked to (as connected accounts). Are all account's sent items going into this folder?

2. How can I get all my accounts to use the same folder for sent email?
IMAP accounts should use their own sent folder. If you want all sent items (from all accounts) in one folder, you'd need to use a macro to copy the messages to the folder.
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Sent Items Folder NOT Showing Correct From Email Address Using Outlook 0
M Sent mail not showing in Sent Items folder; but they can be found with Search Using Outlook 3
V Items missing in Sent folder Using Outlook 10
P Sent items folder vs sent folder Using Outlook 1
Diane Poremsky Display the Recipient Email Address in the Sent Items Folder Using Outlook 0
M Email Appearance in Sent Items Folder Using Outlook 1
M Move Sent Items from server folder to personal folder Using Outlook 2
J VBA to copy sent items to folder Outlook VBA and Custom Forms 3
G Macro to move sent items from local folder to IMAP folder Using Outlook 4
T From Field Blank when saving to folder other than Sent items Using Outlook 2
J Rule to put ONLY sent items in specific folder Using Outlook 1
T Message not arriving in default accounts Sent Items folder when using Send to Using Outlook 2
P move mails after send to central mailbox-sent items folder Using Outlook 4
B Can't see Sent Items folder in OL 2010 Imap Using Outlook 1
G Nothing in 'Sent Items' folder in Outlook 2010 Using Outlook 5
C Print all emails in a single folder with sent items Using Outlook 2
G Manually created Sent Items folder is lost Using Outlook 4
H Sent emails end up in duplicate in Sent items folder Using Outlook 13
J Sent Items Folder Isn't Showing the Most Recent Sent Items Using Outlook 7
icacream Outlook 2021 Win 10 - Nothing goes in my Drafts or Sent items folders ! Using Outlook 1
J Names in sent items suddenly show as Bob Smith ( Using Outlook 3
M Messages Intermittently Dont Arrive In Sent Items After Sending Successfully Using Outlook 4
D Outlook 2016 Outlook not saving Sent Items Using Outlook 4
T Changing Sent Items location in Outlook 2019 Using Outlook 0
D Mail in Sent Items Gone Using Outlook 12
GregS Outlook 2016 Sent Mail absent from Sent Mail or Sent Items Folders Using Outlook 4
J Outlook Reply > From > Other Email Address... > Address Not Showing in Sent Items... From Email Outlook VBA and Custom Forms 0
GregS Outlook 2016 Sent Items vs Sent Messages Using Outlook 2
W Outlook 2010 some sent items marked unread now (was Ok before) Using Outlook 0
S Send email via SMTP - use transport rules to add to senders inbox (then rule to move to sent items Exchange Server Administration 1
Diane Poremsky Mark Sent Items as Read After Copying with a Rule Using Outlook 0
Diane Poremsky Save Sent Items in Shared Mailbox using an Exchange Server Cmdlet Using Outlook 0
K Sent Items not holding Newest on Top Using Outlook 3
F Get details of sent items with Access VBA Outlook VBA and Custom Forms 1
S categorizing and Filing sent mail items Outlook VBA and Custom Forms 2
R Move sent items emails to hard disk Using Outlook 10
L Outlook sent items. (email) Using Outlook 2
O Outlook 2013 using DAMO (connector for Domino) Sent Items Issue Using Outlook 2
V Archiving Sent Items Using Outlook 1
O New to Outlook 2013, dealing with copying vs. moving sent items Using Outlook 0
J sent email not reflected on sent items Using Outlook 1
R View who sent on behalf of a shared mailbox in Outlook sent items Using Outlook 1
T Sent Items Rule and Client Only Using Outlook 5
V Outlook 2010 IMAP Sent Items some items appear in Outlook Data File Using Outlook 3
B Outlook 2k3 with Exchange: Browsing Sent items without downloading? Using Outlook 2
G Sent Items Using Outlook 5
B Sent Items Not Displaying in Outlook 2010 Client Using Outlook 2
S Autoforward Sent Items Using Outlook 1
J Sent Items Outlook VBA and Custom Forms 12

Similar threads