Junk mail

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alane

Member
Outlook version
Outlook 2007
Email Account
Exchange Server
My junk e-mail folder is empty. And there is a circle with a cross-out on the junk mail folder icon on the list of folders to the left of my Outlook in-box. I like to check my junk mail occasionally. How do I get it back on?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The icon is correct for the junk folder.

View attachment 471

Check your junk email settings in Tools, Options - is it enabled? Oh, you are using Exchange server - are you using cached mode? It requires cached mode to filter on Outlook's side.
 

alane

Member
Outlook version
Outlook 2007
Email Account
Exchange Server
It appears to be enabled. Excuse my ignorance, but can you explain what "cahched" is? Thanks.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Cached Exchange mode - you can use outlook when you aren't connected to your exchange server as a copy of your mailbox is cached locally. It was introduced in Outlook 2003. The old method, online mode, does not keep a copy of the mailbox on your computer.

Go to Tools, Account Settings - it might say 'online' to the right of the account name, if not, double click to open the account settings. Is the option checked to use cached mode?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
This is a screenshot of the account dialog with cached mode selected:

cache-mode.png
 
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