Outlook.com - Junk files

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Steven Dworken

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I am new to this forum and have searched everywhere for an answer to this frustrating problem, can someone please help me! I use outlook.com as my web mail tool and have it linked to my outlook 2013 account on my desktop, when looking at my outlook.com account the majority of my email messages show up in junk mail. I select all and press not junk, outlook goes through the process of telling me it is reclassifying them as not junk and moving it to the inbox. Except that is not what happens, they go right back into the junk file. I have tried creating filters as slipstick has suggested with no success. I dont know if copies are actually in the inbox or not.

I cant be the only person experiencing this problem can anyone give me some input on this situation? Tx.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you marking them not junk in Outlook or in Outlook.com (in a web browser). It sounds like whatever is doing it is doing it on the other computer. Check you settings and confirm that the option to only trust mail from people in your address book is not selected.
 
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