Junk Mail filter

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D

dewetb

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
I have a user that right clicks on mail that he thinks is spam and sends it to Junk Mail, thereby teaching Outlook, however it does not seem to work. The same mail keeps on coming into his inbox. He uses Outlook 2010, with the GASMO 3.3
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
He's not really teaching Outlook, just adding the address to the blocked list.

Check the message header and confirm there aren't two from addresses in the header.

How many addresses are on the blocked and safe lists combined? There is a limit of about 2000 total.

It's also possible the sync tool is causing problems and the names aren't actually added to the list.
 
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