In Box Empty

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This is about Outlook 2007. Windows 7. When my husband opened outlook this morning his In Box was empty. Everything from yesterday has disappeared! The only thing I can find is archived inbox from 2011 and before.

Do you/he use more than one computer, smartphone, or tablet to read email? This is the usual cause of disappearing mail.

Are contacts, appointments, and messages moved to other folders untouched? If everything is gone, Outlook made a new pst for some reason. The old pst should be on the hard drive, usually at %localappdata%\microsoft\outlook (type or paste it into the address bar of windows explorer and press Enter).
I will try this. However he has emails on there from weeks ago; would that cause them to disappear too? Also nothing else is missing. All the sent items are there.
If sent items are visible, Outlook didn't make a new pst.

A smartphone would take off the most recent messages - usually back a specific number of days or weeks, like up to 2 months, but usually no later than when you added the account to the phone.

On the other hand, if his account is POP3, this is unlikely since it doesn't sync with the server. Hotmail/, IMAP, or Exchange server account would be affected by misconfigured second email client.

Right click on Arrange by above the message list and choose customize. Then Reset. If they are still missing, try scanpst.

How to use Scanpst.exe to repair Outlook data files - Outlook Tips
Thank you! These sound like some good things to try. He has a smart phone but only uses it for phone calls and has not set up email on it. Yes it is pop3. I will let you know either way.

I haven't retrieved these yet. When I searched for Program Files/Scanpst.exe. etc; I got the message "can't find Programs Files be sure you spelled it right". Duh! I haven't given up but thought I would update this. We are getting new emails etc. alright. Thanks.
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