In Box Empty

Status
Not open for further replies.

budcat23

Member
Outlook version
Email Account
POP3
This is about Outlook 2007. Windows 7. When my husband opened outlook this morning his In Box was empty. Everything from yesterday has disappeared! The only thing I can find is archived inbox from 2011 and before.

:mad:Paula
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Do you/he use more than one computer, smartphone, or tablet to read email? This is the usual cause of disappearing mail.

Are contacts, appointments, and messages moved to other folders untouched? If everything is gone, Outlook made a new pst for some reason. The old pst should be on the hard drive, usually at %localappdata%\microsoft\outlook (type or paste it into the address bar of windows explorer and press Enter).
 

budcat23

Member
Outlook version
Email Account
POP3
I will try this. However he has emails on there from weeks ago; would that cause them to disappear too? Also nothing else is missing. All the sent items are there.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If sent items are visible, Outlook didn't make a new pst.

A smartphone would take off the most recent messages - usually back a specific number of days or weeks, like up to 2 months, but usually no later than when you added the account to the phone.

On the other hand, if his account is POP3, this is unlikely since it doesn't sync with the server. Hotmail/Outlook.com, IMAP, or Exchange server account would be affected by misconfigured second email client.

Right click on Arrange by above the message list and choose customize. Then Reset. If they are still missing, try scanpst.

How to use Scanpst.exe to repair Outlook data files - Outlook Tips
 

budcat23

Member
Outlook version
Email Account
POP3
Thank you! These sound like some good things to try. He has a smart phone but only uses it for phone calls and has not set up email on it. Yes it is pop3. I will let you know either way.

Paula
 

budcat23

Member
Outlook version
Email Account
POP3
I haven't retrieved these yet. When I searched for Program Files/Scanpst.exe. etc; I got the message "can't find Programs Files be sure you spelled it right". Duh! I haven't given up but thought I would update this. We are getting new emails etc. alright. Thanks.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
S 2010 outlook today looks like an empty email box Using Outlook 4
J How do you disable address search box when typing @ in body of email? Using Outlook 0
L Is there a way to completely disable the "archive" box? Using Outlook 1
M Reverting The Outlook Search Box Location (or other undesired additions) Using Outlook 1
P outlook 2008 search box criteria couldn't be saved Using Outlook 2
Terry Sullivan E-Mails Sent Using a Group Box Result in 70 Kickbacks Using Outlook 4
R List folders in a combo box + select folder + move emails from inbox to that folder + reply to that email Outlook VBA and Custom Forms 1
N Private check box in table view Using Outlook 0
Commodore Folders always closed in move/copy items dialog box Using Outlook 3
P IMAP Folders Dialog Box Using Outlook 1
C Custom Outlook Form - Populate Information from Radio Button / Check Box Using Outlook 0
J Program Checkbox that will activate a text box in a Outlook fallible form. Outlook VBA and Custom Forms 1
CWM030 Call me old if you want. OL 2016 font size out of the box. Using Outlook 3
P Suppress dialog box on email check error? Using Outlook 5
E Don't want Inbox shown when login box is shown Using Outlook 1
stephen li VBA Outlook send mail automatically by specified outlook mail box Outlook VBA and Custom Forms 1
G Using Data From Combo Box in Appointment Body Outlook VBA and Custom Forms 6
A GetSelectNamesDialog Pre-fill search box Outlook VBA and Custom Forms 12
P Custom Outlook form_Validations in combo box Outlook VBA and Custom Forms 0
P Outlook 2010 sending safe senders email to junk box Using Outlook 8
K Sharedmail box Outlook VBA and Custom Forms 4
Diane Poremsky Outlook Suggestion Box at Uservoice Using Outlook 0
D Emails do not appear in Sent box! Using Outlook 4
T OL2010 Password box keeps appearing. Using Outlook 6
A From box in custom outlook Form Outlook VBA and Custom Forms 0
Kristine RS box added in Favorites disappears Using Outlook 6
L An () has been inserted after the address in an address box; how do I remove them. Using Outlook 1
rohit I want to Populate Popup box while sending any email with attachment. Outlook VBA and Custom Forms 4
rohit I want to Populate Popup box while sending any email with attachment Using Outlook 1
moron save as & file location dialog box popup Outlook VBA and Custom Forms 2
Ross Garvey Dialogue box opens as I exit Using Outlook 2
P BCM 2013 Contacts Form Drop Down Box Bug BCM (Business Contact Manager) 1
C Outlook 2013 - Email Gets Sent - But Does Not Move From Outbox to Sent Box Using Outlook 4
G Enter Network Password box pops up every few seconds Using Outlook 2
S Outlook form - Combo box for deciding who to send form to Using Outlook 1
V In Box Issues Using Outlook 1
S Custom yes/no message box. Using Outlook 0
L Auto-set followup/reminder popup box for ALL sent emails. Using Outlook 0
P VBA for Dialog Box when sending Email Using Outlook 8
V Clicking box to delete junk mail doesn't stay Using Outlook 2
M Send receive Progress Box Using Outlook 4
M How do I link a drop down box to a percent complete box Using Outlook 4
M details with the combo box Exchange Server Administration 3
L Combo Box Using Outlook 157
M Preventing conversation from moving to the top of the message box? Using Outlook 7
A Dialogue box 'Do you want to save this file?' Save or Cancel From: C:\Users\Ad Using Outlook 5
S OL 2007 user typing. into file box results in .htm.msg Using Outlook 5
K Need to get OOO messages more than once for the same email box Using Outlook 2
O Search Address Books Box Using Outlook 1
O Sent mail from ( Yahoo ) appear on hotmail sent box Using Outlook 2

Similar threads

Top