Cannot change category in inbox; Can change it in popup

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Malio

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
I am an IT intern at a small business. We use categories to organize who has looked at incoming emails. We just recently hired a new person, and set her up with her own category. She can set her category for the emails shes processed when she double clicks the email and it pops up, but she cannot at the inbox view. Any idea why this would be?

Edit: Should probably say, Outlook 2010 is what we use.
 
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