Cannot accept tasks from outlook 2013 or even from web

Status
Not open for further replies.

Haitham Sakr

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
I am using Outlook 2013 64 bit and I tried to assign tasks to other emails (hotmail, outlook, office365) that assigned to outlook also to Outlook 2013 but I cannot find accept or decline button for the task, Also the task does not appear correctly as you see in the image attached.

Why I cannot find accept or decline task button ?

outlook-error.png
 

Haitham Sakr

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Outlook.com accounts don't support task requests. Task requests require TNEF to add the Accept/Decline button and other task features and its not supported by Outlook.com.

I tried to send tasks to Exchange server and Office 365 mails and I have the same case ?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That means the TNEF is getting removed or corrupted. The Exchange account may be configured to never send RTF to internet addresses - its fairly common since RTF messages don't work well outside of Exchange (user gets a winmail.dat attachment). You may be able to override it by setting the address property to always use RTF - address the message, right click on it choose properties (maybe a step or two - I'll have to restart outlook and check, I'm using a reg key to change the behavior).

(Looks like it should work - address the task, right click on the address and choose Open Outlook Properties - that should have the dialog where you can select to use Rick Text. Default is to let outlook decide.)
 

Haitham Sakr

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
That means the TNEF is getting removed or corrupted. The Exchange account may be configured to never send RTF to internet addresses - its fairly common since RTF messages don't work well outside of Exchange (user gets a winmail.dat attachment). You may be able to override it by setting the address property to always use RTF - address the message, right click on it choose properties (maybe a step or two - I'll have to restart outlook and check, I'm using a reg key to change the behavior).

(Looks like it should work - address the task, right click on the address and choose Open Outlook Properties - that should have the dialog where you can select to use Rick Text. Default is to let outlook decide.)

I cannot find this option in outlook 2013.
 

Haitham Sakr

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Thanks a lot Diane for the video but here you are what appears when I clicked Open Outlook Properties, no option for internet format.

outlook-prop.jpg
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is an exchange address - either a mailbox on the server or the address is in the GAL as a Contact. If it were an address off the server, you'd see the dialog. That said, messages sent within the exchange server should have the accept buttons but messages sent off wont, even if the address is a contact in the GAL.

(More than 1 url or email address in a post will trigger moderation for new members.)
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
W Cannot accept tasks... Using Outlook 15
S Custom Field Cannot Be Displayed In Views Outlook VBA and Custom Forms 2
G Cannot Move Autocomplete File to New Computer Using Outlook 15
rubaboo The vew cannot be found Outlook VBA and Custom Forms 0
A Cannot copy this folder because it may contain private items Using Outlook 0
L Cannot open PST file for first session each day Using Outlook 6
David in Mississippi New (Feb 2020) install of Outlook 365 - Cannot specify PST for different accounts Using Outlook 0
Marc2019 Need help please! Cannot Setup my outlook email account on my Mac Outlook 2011 Using Outlook.com accounts in Outlook 2
noshairwan Registry cannot be found, Outlook Security Using Outlook 2
Marc2019 Cannot input Vietnamese Characters on my MSOutlook 2016 in Windows 7 Using Outlook 0
T Cannot remove needless PST Using Outlook 1
Marc2019 Cannot setup Outlook Account on Mac Os 10.6.8 Using Outlook 3
N pst files are recreating automaticaly and cannot be deleted Using Outlook 5
Mark Foley Cannot enable add-in in outlook 2010 Using Outlook 0
T "cannot find the calendar folder for this item" - calendar items stuck in outbox Using Outlook 0
A Created a new user account and the local account cannot see email Using Outlook 3
iwshim outlook 2013 - I cannot see the "Manage Add-ins" Using Outlook 2
T Cannot connect to main BT email account, sub accts okay Using Outlook 0
O The page that you are trying to access cannot be loaded. Using Outlook 0
M Daily Task List Minimized Cannot Display Using Outlook 2
geofferyh Cannot get Macro to SAVE more than one message attachment??? Outlook VBA and Custom Forms 5
DariTrevino MIcrosoft Outlook PST file cannot repair Using Outlook 1
B One email cannot be sent or received (but leaves outbox!) Using Outlook 1
C Outlook 2016 cannot delete, email showing in root Exchange Server Administration 5
S Outlook.com cannot edit some contacts Using Outlook.com accounts in Outlook 5
B Search: Cannot find which Folder Contains a Message Using Outlook 3
C Outlook - cannot save subject line changes Using Outlook 2
M cannot change delivery folders with IMAP accounts Using Outlook 0
S Appointment-Cannot set Categories because ConversationID is not set Outlook VBA and Custom Forms 1
Fozzie Bear Cannot post "Sneaky URL"!! Using Outlook.com accounts in Outlook 2
Commodore Search cannot complete the indexing of your Outlook data Using Outlook 6
S Outlook 2010 Cannot Open Attachments Using Outlook 14
A Cannot Figure Out This VBA Outlook VBA and Custom Forms 2
A Cannot Figure Out One Thing on VBA Outlook VBA and Custom Forms 2
Brian Murphy Exchange Online Everything a Transport Rule should do and cannot Exchange Server Administration 1
A Error: The name cannot be matched to a name in the address list Using Outlook.com accounts in Outlook 0
K Other Shared Calendar on Outlook cannot change items Using Outlook.com accounts in Outlook 7
T Outlook 2016 cannot connect after transition to Outlook Mail Using Outlook.com accounts in Outlook 4
L Cannot Connect to BCM database BCM (Business Contact Manager) 9
A Cannot connect to BCM database BCM (Business Contact Manager) 3
Diane Poremsky The custom form cannot be opened. Outlook will use an Outlook form instead. New Slipstick.com Articles 0
T Cannot access outlook.com accounts in Outlook 2016 Using Outlook 1
T Outlook 2016 mp3 attach "this file cannot be preview because there is no previewer installed for it" Using Outlook 1
S Outlook data file cannot be accessed message Using Outlook 5
O Cannot open or save calendar items Using Outlook 0
J Can Click to Drag Custom Form Field But Cannot Drop When Designing in Outlook 2007 Outlook VBA and Custom Forms 2
Diane Poremsky Cannot start Microsoft Office Outlook Error Message New Slipstick.com Articles 0
wallisellener "The database name cannot exceed 50 characters" BCM (Business Contact Manager) 2
J Your IMAP server wants to alert you to the following: cannot remove system folder Using Outlook 3
G Calendar folder cannot be found (tasks folder cannot be found) Using Outlook 2

Similar threads

Top