outlook address book search broken

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riclewallen

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Exchange Server
I have multiple contact folders. All are correctly set up as address books and listed in the search address book settings. The problem is that, if a partial name match is found in the first contact folder, outlook no longer searches subsequent folders for a match! That means if you have Jim Farris in your first folder, Linda Farris, Gabi Farris in the second folder and you search for farris, only Jim Farris appears in the search result. Who the #*@% came up with that behavior??? I know search knows the other results are there, b/c if you search for Gabi Farris, her name will pop up.
Until this recent iteration of outlook, you could have my configuration, search for farris and all matching results would come up. This is consistent and expected behavior for search, every computer search function I know of behaves this way. Does anyone know of a way to undo this broken behavior? It is driving my clients and I batty and has severely hampered our workflow.
TIA,
ric
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Outlook's address book has always worked like this - it stops when it finds a match in an address list. Changing the order of the address books can help - although not in this case since you are searching for last names.

Until this recent iteration of outlook, you could have my configuration, search for farris and all matching results would come up.
If you use instant search for all contact items, it will find all.
 

riclewallen

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Exchange Server
Hi Diane,
Thanks for insight. what is instant search? I am not familiar with that term. What I am doing is starting an email, typing farris and hitting <alt> k to force search of address books.
Thanks,
 
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