Outlook 2010 Address Book, won't stay selected

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cdagne

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
I am running Outlook 2010, and have created a new profile. I have several .pst files and an icloud contact list. I can select show this folder as an e-mail address book and it works fine. As soon as I close outlook and reopen, it is no longer selected. I have done a repair on Outlook/Office 2010 and have also created a new profiles and still have the same results. Please help.
 

clark kent

Member
Outlook version
Outlook 2007
Email Account
POP3
Hi cdagne,

Generally, the mentioned issue occurred due to the following given below reasons:

1.) Might be, OAB is not connected to the profile for the service.

2.) Sometimes, after adding the Outlook Address Book as a service, users forget to restart the Outlook.

3.) Outlook profile has been damaged and not able to recognize the OAB services.

(Here: OAB stands for Outlook Address Book)

For More info about this problem, click on the link: [url]http://support.microsoft.com/kb/197577/en-us[/URL]

Thanks

Clark kent
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You changed the setting on a contacts folder to show it as an address book? Was it the iCloud contacts or one of the contacts in a pst file?

Is the iCloud addin enabled? If Outlook disables the iCloud addin but leaves the iCloud data file in the profile, it could be disabled as an address book.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You changed the setting on a contacts folder to show it as an address book? Was it the iCloud contacts or one of the contacts in a pst file?




Is the iCloud addin enabled? If Outlook disables the iCloud addin but leaves the iCloud data file in the profile, it could be disabled as an address book.
 

cdagne

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hi cdagne,

Generally, the mentioned issue occurred due to the following given below reasons:

1.) Might be, OAB is not connected to the profile for the service.

2.) Sometimes, after adding the Outlook Address Book as a service, users forget to restart the Outlook.

3.) Outlook profile has been damaged and not able to recognize the OAB services.

(Here: OAB stands for Outlook Address Book)

For More info about this problem, click on the link: http://support.microsoft.com/kb/197577/en-us

Thanks

Clark kent
1. The OAB works great on the default database, just not with any additional .pst files or icloud contacts.

2. Already restarted several times, still a no go.

3. the link is for 2007 and earlier not 2010.

Chris
 

cdagne

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
You changed the setting on a contacts folder to show it as an address book? Was it the iCloud contacts or one of the contacts in a pst file?

Is the iCloud addin enabled? If Outlook disables the iCloud addin but leaves the iCloud data file in the profile, it could be disabled as an address

book.

You changed the setting on a contacts folder to show it as an address book? Was it the iCloud contacts or one of the contacts in a pst file?

Is the iCloud addin enabled? If Outlook disables the iCloud addin but leaves the iCloud data file in the profile, it could be disabled as an address book.
I have done both, I have several .pst files with contacts, plus icloud contacts. I can select them to show just fine when I send a new e-mail. but when Outlook restarts, the are no longer selected and have to be re-selected in "show this as an outlook contact"

the add-ins are enabled, and stay enabled even after restart.
 
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