Folders Missing

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Ricjoh

Member
Outlook version
Email Account
Several folders in my Hotmail account have disappeared. I can't seem to figure out how to restore them. Also, I note that the sent items folder shows my name for each message instead of the recipients which it used to. I would appreciate any help.

Thank you,

Rick
 

Ricjoh

Member
Outlook version
Email Account
Thanks Diane.

I'm not sure where to click. I am on the initial screen in Outlook you see when you open Outlook. Again, all messages in the Sent folder are showing my name as the "From" and I want it changed back to show the "TO". Could you be more specific on where I'm supposed to check? This issue does not appear online. There, the message descriptions shows the To. By the way ... It also appears that individual messages are missing from the Sent folder for approoximnately the last month.

The missing folders do not appear either online or in Outlook; nor are they in Deleted Items.

Thanks,

Rick
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
To reset the view - click where it says Arrange By at the top of the message list, then choose Custom.

sent_items_0510.png
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
On the missing messages - are all messages sent in the last month missing or just some? Did you remove the account from your profile recently (and recreate it)?
 

Ricjoh

Member
Outlook version
Email Account
Hi Diane,

The missing "To" field is back. Arrange by - Custom - Fields - move "To" from the left column to the right.

On the missing messages, My last message showing is 4/7/11. Nothing after that except a test message I sent yesterday.

Rick
 

Ricjoh

Member
Outlook version
Email Account
Today, I was asked to upgrade my Hotmail Connector.

Could this change have anything to do with the missing folders? Has anyone else had a similar issue?

Thanks,

Rick
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
This is a new version just released - it fixes a number of issues but i'm not sure it has anything to do with your missing folders or will restore them. It really sounds like the folders got deleted somehow.
 

ajit.tiwari

Member
Outlook version
Outlook 2010 32 bit
Email Account
Hi Diane,

I have almost the same problem but it is related to only folders missing from my Hotmail account. Here is the problem description.

I had moved all my Hotmail Folders from My Outlook 2010 To a PST file without knowing that they will be moved out from my Hotmail Account as well. When I realized the problem, I moved all the Folders back from My PST to Hotmail Account assuming that they will be synchronized with my PC outlook and i could get my all the folders back on my Hotmail account on Web...no success. Please help me to get all my folders back on my Hotmail....

I had very important mails sorted in my folders.... please help...

Thanks in Advance,

AjitKumar :)
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
They should have uploaded, although it can be slow if you moved everything all at once. Try one folder at a time and wait for everything to sync up. If the folders were moved into the Hotmail data file rather than copied, I'd copy them back to a local pst file for safe keeping - verify they are in the local pst file - then restart outlook and see if they sync up.
 
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