Missing Folders

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Outlook version
Outlook 2013 32 bit
Email Account
Dear Outlook Community - I apologise if I am starting a new thread on an old topic but I am new and I couldn't find anything. I am running Outlook 2013 on a trial basis. I have set up my usual email address but it has not populated my folders or my contacts. I was under the impression that once I added an email account the folders (sub-folders of my inbox created for my contacts) would automatically populate as would the contacts themselves. Am I doing something wrong or is this because I am running a trial version? I will appreciate any help anyone can give me. Many Thanks, Elayne

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You need to use IMAP, not pop3 to sync folders online with Outlook. (Or Outlook.com/Hotmail or Exchange server will also sync folders.)

Does your email account support IMAP? If so you need to remove the pop3 account and add it back as IMAP.


New Member
Outlook version
Outlook 2013 64 bit
Email Account
My missing sub folders happen SOMETIMES when I start Outlook 2013. The Inbox and Sent are there and maybe some but not all of my sub folders. Restarting Outlook normally restores the missing folders.
Any suggestions for a permanent solution?
Using Outlook 2013 Windows 8 .1 64 bit POP 3 web account.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Is it POP or IMAP? I had someone earlier this week say their imap folders disappeared for a few hours.
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