Sent emails not in Sent folder??

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Gman

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
I use an IMAP server. The emails I send from my laptop are not populating my Sent folder. However, they are on my smartphone. Seems to be an issue with Outlook on my laptop and settings???
 

Gman

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Hi. I have tried that and it does not help.

Here's some more facts:

1. I was on a POP3 server and switched it over to the IMAP yesterday at 4:00 PM. The POP3 worked fine, and okay with my smartphone, but they were not syncing (meaning I could not tell if I sent an email from one or the other tho was getting my emails and could see what I sent on either device).

2. Since then I have not received any sent files to my Outlook Sent Folder.

3. My smartphone (Palm Pre with the WebOS operating system) is connected to the same IMAP server and it does have my sent messages (from my Laptop using Outlook). So it seems to be working at the server level.

When I send/receive now (as compared to before on the POP3) the box the appears shows that I am sending but as compared to POP3 that showed a "receiving" action, it now shows an action of "synchronizing subscribed folders......". So it seems that could be the real problem.

Here's where it gets really weird though.......when I try to make a change and check my Sent box to see if it had updated, I seemingly lose my connection (the World and Connected sign in lower left hand corner). And when I click back to my Inbox, all the new emails that I have received today are "gone" and it is back to the time that I switched things over. Weird.

One more fact, prior to all this I downlaoded a connector for Salesforce.com. Its working fine......but it came to mind when the synchronizing subscribed folders comes up.

Thanks for your help!!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
the sync message is correct - you don't really send and receive with imap since its a server based account.




Are you looking in the imap's sent folder? Is it subscribed in outlook?




what changes are you making that cause you to lose new mail?
 

Gman

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Hmmmm.....sounds like the sync in not the problem, darn.

I have just the one account, my work email, on Outlook. We use an email vendor that has both POP3 and IMAP servers. Earlier today the Admin there told me she saw my sent emails on the server and it sending/making it to my phone.

I do not know if its subscribed in Outlook. I have gone in to Account Settings>My Account>More settings like you said earlier and see the Folder Tree with Inbox,Drafts,Junk,Set but that is NOT subscribing is it??????

No changes when I lose the data. All I have to do is click on the Sent box and it reverts to the "POP3 version", meaning what my Inbox looked like before I made the switch.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Right click on the root of the imap data file (it probably uses your email address as the name) and choose IMAP folders. The dialog will list the folders on the server and show which are subscribed. Select the folder and click to subscribe.
 
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