Sent emails not reflected in all IMAP Folders

Status
Not open for further replies.

normansstick

New Member
Outlook version
Outlook 2016 64 bit
Email Account
POP3
I have configured my wife's personal email account to use IMAP on her 4 devices.
Office Surface Pro with Outlook 2016
Home Office Desk top with Outlook 2010
Travelling Surface Pro with Outlook 2016
BlackBerry with its client
When sending an email on one of the 3 first devices, it is saved locally but not always seen on the other devices. When she sends from the BlackBerry the email is always seen on all the other 3 devices. I configured her account on the different devices with IMAP so that she would have all the same emails visible on all the different devices.
Can someone suggest a possible error in my IMAP configuration?
Randomly she receives an error message: saying the IMAP server has closed the connection with error code 800CCCDD. The server provider say that they have found no record of errors on their server log.
Incoming messages are seen correctly on all the devices as expected.

Further the 2 Outlook 2016 account have a "Sent" folder and 2 "Sent Items" folder. the Outlook 2010 account has a "Sent" folder and only 1 "Sent Items" folder. Her emails get distributed between all 3 or 2 folders depending on the version.
Can anyone explain this to me?
Her volunteer work necessitates another email address which is similarly configured through Google G-Suites on the 4 devices. There is no problem seen with the sent emails as she is experiencing with her personal email address.
A direction to solve this would be appreciated.
 
Further the 2 Outlook 2016 account have a "Sent" folder and 2 "Sent Items" folder. the Outlook 2010 account has a "Sent" folder and only 1 "Sent Items" folder. Her emails get distributed between all 3 or 2 folders depending on the version.
Which folder is the BB using? Which folder are the other clients using? Outlook 2016 *should* use the send folder the imap server says the default.

Is Outlook 2010 saving to an IMAP folder? Preferably the same one the BB uses.

2788
 
Diana: I believe that your image came from Outlook 2010 which the desk top computer is using. Previously I had not paid any attention to the Sent Items tab. I found it and noted that there was no clear folder defined so I specified the "Sent" folder. I saw that my sent emails being seen in the "Sent" folder on the SurfacePro with Outlook (Office 365).
I examined Outlook on the SurfacePro but being a different version, I could not find an equivalent tab to specify where to save sent emails. can you direct me to finding this?
Below is an image of the folders shown on the SurfacePro with Outlook 365. What governs the defining and inclusion of the Sent and 2 Sent Items folders? I could not find any reference to them as you have shown for the 2010 Outlook.
Note that the Sent and first Sent Items folders are sub folders of the Inbox and the second Sent Items folder is at the same level as the Inbox.
2790

I am still trying to determine what App is being used by the BlackBerry to handle the email but it appears to be using the Sent folder as all of its originating emails are seen there by the other devices.
Thank for a beginning direction to solve this.
 
The newer versions of Outlook should use the sent folder the imap account designates. To choose a specific folder for sent items, open Send & Receive settings - Ctrl+Alt+S - then click Edit, select the account then Account Properties. This will open the Outlook 2016 version of the dialog as in the screenshot.

The ones under in the inbox look like a path was set to use the inbox as the parent (or removed) - this is used in some imap servers. It's set on the advanced tab in the dialog in the screenshot but should generally be left blank.

When you create folders in web access, where do they show up in Outlook?
Where are the folders that are under the Inbox when you look at web access? Under the inbox or at the same level?
Which Sent folder does web access use when you send a message from there? (Outlook 2016 should use that folder.)
 
Diane:
Web access: I am using RoundCube to handle the web access at the provider. All sent emails go into the Sent Folder and are seen in the Sent folder of all the other devices. The folders do not appear to be grouped under a parent. They are appear to be parents.
Below is an image of the folders with asterisks determining which will be visible for usage:
2794

The BlackBerry is using some form of G Suite software, I believe and everything is functioning properly with it.
The Outlook 2010 version is functioning properly because it is saving all sent emails in the Sent folder. BB or RoundCube sent emails are seen in this Sent folder.
2795


The other 2 devices have Office 365 installed with Outlook version 1907, Build 11901.20176. I am providing this specific information in case i wa wrong to use the designation Outlook 2016 before.
with this version I cannot get Outlook to save sent messages in a Sent folder. Outlook appears to generate its own local "Sent Items" folder to save sent messages. Since the other devices do not have a Sent Items folder, messages from this version of Outlook are never seen by any other device.
I followed your direction or using Ctrl+Alt+S to get to the Send & Receive settings screen as seen below:
2797


Then Clicked on Account Properties and saw this screen:
2798

There was no Sent Items tab for me to select the desired folder.
What did I do wrong to not get the proper screen? Where do I specify that all sent emails be saved in the Sent IMAP folder?
On the Outlook 2016 version there is a Sent folder but it is empty. All sent emails are presently saved is the Sent Items folder which is not a child of the Inbox. This is, I think, a local folder and not part of the IMAP Folders and anything saved here is not seen by the other devices. There was a Sent Items folder originally under the Inbox but I moved its' contents into the Sent folder and deleted the now empty folder.
2799


This is the outstanding issue now to have everything functioning properly. That is to have all sent emails saved in the Sent folder on all devices and versions of the email programs.
I have been wordy above but I wanted to be clear with my comments and hopefully resolve the issue.

ImageSend-ReceiveSettings TravelSurfacePro.png
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
P Search folder: all emails sent to or from a domain Using Outlook 1
S How to find emails that I sent that have not received a reply? Using Outlook 7
M Extract "Date sent" from emails (saved to folder using drag and drop) Outlook VBA and Custom Forms 1
R Sent emails show iCloud mail account not the alias Using Outlook 2
L Images not displaying in emails sent to self Using Outlook 2
P Outlook for Mac - emails are not sent out beginning last week Using Outlook 1
R Outlook for Mac - Advanced Search and Tracking Sent Emails Using Outlook 0
V Emails remain in Drafts folder even though they have been sent Using Outlook 4
V Emails going into Drafts instead of Sent folder Using Outlook 3
T Compacting Outlook 2010 OST results in old emails being re-sent Using Outlook 6
C Filter/Search emails sent to internal Exchange address only Using Outlook 2
S Emails Configured As HTML But Sent As Plain Text Using Outlook 13
M Emails being sent to Inbox and IPM_Subtree Using Outlook.com accounts in Outlook 4
D Emails do not appear in Sent box! Using Outlook 4
B Mass customized emails sent weekly Using Outlook 0
M Large emails not sent from correct account Using Outlook 0
R Track Sent Emails that have not been Responded Using Outlook 1
T Outlook 2010 sent emails vanish Using Outlook 7
T Duplicate emails in different "sent" boxes. Using Outlook 2
K Clicking reply on sent emails TO field Using Outlook 2
S how to keep "To" when move sent emails to other folder Using Outlook 1
V Mark BCC when emails is sent from specific account Outlook VBA and Custom Forms 2
R Move sent items emails to hard disk Using Outlook 10
L VBA Macro to flag sent emails Using Outlook 1
L Auto-set followup/reminder popup box for ALL sent emails. Using Outlook 0
Y Search/list all emails sent between 6pm to 12am in the past 30 days Using Outlook 3
A account hacked, need software to determine what emails have been sent Using Outlook 1
M Sorting "sent emails" is not logical. Is there a better way. Using Outlook 4
F Seeing the recipient in sent emails Using Outlook 1
S trouble with Outlook 2010 saving sent emails Using Outlook 2
M How do you keep sent emails in the PST folder in outlook 2013 Using Outlook 1
K Want to include Sent emails in the Inbox Using Outlook 1
J Tracking sent emails Using Outlook 3
D Outlook Archiving sent emails which have been moved to inbox folders Using Outlook 1
C Print all emails in a single folder with sent items Using Outlook 2
J Save emails in the IMAP sent folder Using Outlook 2
K Can't recieve emails sent to self Using Outlook 2
R Searching emails sent/recieved on a specific date. Using Outlook 2
R Outlook 2010 Sent emails don't appear in the sent mail folder Using Outlook 9
G Sent emails not in Sent folder?? Using Outlook 5
N Configure Outlook 2010 to download sent emails Using Outlook 4
E Sent Emails not being saved Using Outlook.com accounts in Outlook 1
T Sent emails remain in Outbox Using Outlook 3
T display bcc field in sent emails Using Outlook 1
H Sent emails end up in duplicate in Sent items folder Using Outlook 13
P View emails sent by time range excl weekends Outlook VBA and Custom Forms 1
D Reply/Forward emails go into the Inbox and not to the Sent box. Using Outlook 5
X Run macro automatically when a mail appears in the sent folder Using Outlook 5
L Help: set flag for sent mail to check if received an answer Outlook VBA and Custom Forms 2
S Paperclip icon shows without attachment in email under Sent folder Using Outlook 0

Similar threads

Back
Top