Contacts not appearing either in address book or address list

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Amitava

Member
Outlook version
Older version
Email Account
POP3
Dear All,

I am using Windows 7 and Outlook 2002. Recently I had to format my OS and had taken a backup of PST file on another drive. When I imported the PST file again, my emails and contacts have been retrived but there is a problem. My contacts are visible when I select Contacts in the Outlook Shortcut tab. However when I am composing a new email and clicking on the "To" tab, no Contacts are being displayed and the following message is appearing: The address list could not be displayed. The contacts folder assosiated with this address list could not be opened; it may have been moved or deleted or you do not have permission. I have tried to re import Contacts from backup but this did not work. My contacts are visible in the Contacts tab but I am unable to link.

Please help.

Thanks in advance

Amitava
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, check these settings:




Make sure the Contact folder is enabled as an email address book. Right click the Contacts folder, choose Properties then Outlook Address Book. Is the box to enable as email address book is checked?




If this is grayed out you'll need to make a new profile.




See missing contacts for more information.
 

Amitava

Member
Outlook version
Older version
Email Account
POP3
Thank you Larry. I have created a new profile and linked my contacts. There are a few surplus pst files in my outlook folder. Although I have lost a couple of umimportant emails (my last pst backup was till 24th. Jan) it seems to be working fine at the onset. Thanks once again.

Amitava
 

Amitava

Member
Outlook version
Older version
Email Account
POP3
Thanks. I will try and get back. Another thing, I have two personal folders in outlook. Why is that and how can I delete the redundant?

Amitava
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If you only have a pop3 account, you only need one pst and can remove the other. Right click on the top folder of the second one and choose Close.
 
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