Mobile Contacts Corrupted

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smokiibear

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Tonight, when attempting to send an SMS via Outlook, I pressed on the To button to select a contact from the Contacts (Mobile) address book. None appeared. I've been sending SMS messages for months without problem. But that adress book suddenly doesn't work.

It was genereated when I set up an SMS account, it automatically genenerated this address book from my exchange contacts...and continually represented the mobile numbers from new and exisitng

contacts in the exchange contact list.

This address book is still working on a different computer, accessing the same exchange account with the same SMS account...when I repeat the routine above, or simply open the address book and select Contacts (Mobile), all my contacts populate like normal. On this other machine however, when I select the contacts (Mobile) AB, the cursor thinks for a while, but nothing happens. No entries populate.

This happened once before several months ago, prior to formating my machine. Any ideas how to fix this?

Diane Poremsky had recommended:

It sounds like the Address book might be corrupt but the only way to fix it is with a new profile.

Before that, you could try re-downloading the address book. if that fails, try a new profile (don't delete the old profile - just make a new one to test it).



To which I responded:

I think you're correct, Diane. I tried a test profile, and sure enough, mobile contacts reappeared. I wonder why this happened in the first place.

Secondly, and more importantly, I have generally used the program "Office Settings Backup Wizard" to backup and restore profiles for office products, including Outlook. Unfortunately, I do not have a

recent profile backed up...so when I attemp to restore a current backup (which contains the broken mobile contacts), the restored profile is also broken.

My profile has three different accounts, including an exchange account, as well as multiple addins, saved tools to the quickbar, etc. Any way to get this profile restored or working again without having to set the whole thing up from scractch again? Thanks.

and

Ah....I thoughtI found the solution. I deleted my exchange account, then used the backup program. Restored everything but my exchang account, and then added my exchange account manually. That didn't work.

Why would my exchange account go bad like this?

Since then, I have tried created new profiles without being able to get the mobile contacts working at all. Any ideas out there?

Thanks
 

smokiibear

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
A couple of days ago, my email contacts have also become corrupted. I've tried creating new profiles and setting up my exchange account anew, but nothing seems to be working. My exchange account works just fine on a second computer.

Any ideas? Please help!

Thanks.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
They don't work when you click the To button? That often means the address book is corrupt, not the contacts themselves (although importing contacts can corrupt them).

If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right click the Contacts folder, choose Properties then Outlook Address Book. Is the box to enable as email address book is checked?

If this is grayed out in Outlook 2007 or 2010, you'll need to make a new profile as you can't add the Outlook Address Book service.

Screenshots and more details are at missing contacts
 

smokiibear

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Diane....so bummed I missed you email. I thought I was subscribed to this post.

Thanks for your response. I have created mulitiple new profiles trying to make this work, all to no avail. Any idea why my new profiles are not working either?
 
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