contacts reappearing after being deleted

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nut410us

Member
Outlook version
Outlook 2007
Email Account
POP3
I use outlook as an email database for our non profit organization. I send out monthly newsletters using Microsoft Word and its mailing feature. I use the contacts from outlook and it sends the newsletters to them through outlook. When I have a member tell me they want to be dropped from the mailings, I delete them as a contact in outlook. I then find that the next time I send a newsletter the contacts have reappeared in outlook. People are getting really angry that they keep getting these newsletters. At first I thought it was my phone when I would sync that it would add them, but that is not the case, since I haven't done a sync in a long while and they are still reappearing. Anybody have a solution?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
is the contact actually reappearing?

Are you using a distribution list or mail merge?

If a DL, you need to delete the person from the DL too. And you need ot delete the dl address from the autocomplete cache - begin typing the name then select it with the arrow keys when it comes up and press delete.

If mail merge, its possible you are using an old mail merge file - when you merge to word, a temp file with the address is created. It should be deleted when you close word, but its possible its not.
 

nut410us

Member
Outlook version
Outlook 2007
Email Account
POP3
It is a mail merge and I kind of suspected what you are saying. Do you know where I would find that file, so that I can delete each time I send a newsletter out?

Thanks!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The addresses are stored in C:\Users\username\AppData\Local\Temp\OMM1.doc if you use windows 7. If you use XP, they are under a similar path unnder My Documents and Settings.
 

nut410us

Member
Outlook version
Outlook 2007
Email Account
POP3
Thanks for your help! I found the temp directory and deleted the files, so hopefully that will solve the problem. Thanks again!
 
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