Weird contacts disappearance

Joe Descartes

New Member
Outlook version
Outlook 2007
Email Account
I recently installed two new accounts, one a pop and one an imap, on my mother's computer. Subsequently, and after I returned the pc to her, all her original contacts disappeared from her contacts folder. The folder is still there - it's just empty.

I have repaired the pst files - no good; I have found a back up file, changed it to a pst and added that, but nothing there either; I have searched for other pst files and also imap files but no luck.

I'm out of ideas. I can't believe my mother deleted the contacts list by accident but that, no matter how improbable (as Sherlock says), must be the answer. Or is it? Please help...

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Is she syncing with an iPhone and installed iCloud?
What version of Outlook does she use? As long as it's not Outlook 2013, her calendar and contacts should be in a pst file. In 2013, they can be in an imap data file, which is very easily lost.

Switch to the folder list (ctrl+6) - is there more than one contacts folder?