I want my OST file permanently deleted

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Tony H.

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I have 3 email accounts setup via IMAP. I had an issue with outlook and had to reconnect 2 of the 3 and now there are 5 email accounts. I want to remove the 2 extra ost file permanently, but whenever you delete the ost file as soon as outlook starts up it recreated them. Can you help me find out how this can be accomplished ?
 

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larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Is the ost file listed in File, Account Settings, Data File tab? The 16,xxx KB files are blank, which makes sense since Outlook isn't syncing to them.
 

Tony H.

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Is the ost file listed in File, Account Settings, Data File tab? The 16,xxx KB files are blank, which makes sense since Outlook isn't syncing to them.

Yes they are. I've tried to remove them from there but it says that "this data file is associated with a mail account. To remove it use the email tab." When I remove them from the from the email file they reappear when reopening Outlook.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It sounds like the profile is corrupt. There are a few things you can try:

1. Open file, Account Settings and select one account with the ghost pst. Click Repair button. Repeat for other account.

2. If that fails, you might be able to edit the registry to remove the ghost files... see http://www.outlook-tips.net/how-to/delete-outlook-ghost-psts/ for instructions and a link to a program that may remove them - because they are associated with the imap account, it might not work.

3. Try removing the 2 accounts and make sure the pst files are gone from the profile, restart Outlook and add the accounts back.

4. If all else fails, you'll need to make a new profile.
 

Tony H.

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
It sounds like the profile is corrupt. There are a few things you can try:

1. Open file, Account Settings and select one account with the ghost pst. Click Repair button. Repeat for other account.

2. If that fails, you might be able to edit the registry to remove the ghost files... see http://www.outlook-tips.net/how-to/delete-outlook-ghost-psts/ for instructions and a link to a program that may remove them - because they are associated with the imap account, it might not work.

3. Try removing the 2 accounts and make sure the pst files are gone from the profile, restart Outlook and add the accounts back.

4. If all else fails, you'll need to make a new profile.


Tried the options unfortunately no go. I created a new profile, but did learn a thing or two while performing your suggestions. Thank you.
 
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