Different users connected to an IMAP email aren't syncing with each other

Status
Not open for further replies.
I

Ian Iams

New Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Hello,

I have a question regarding IMAP and Outlook 2013. At the company I work for, we have a support email address that four users manage and respond to. When one of our users works on and deletes a message from the support email, sometimes it doesn't sync to the other users and mark the messages as deleted for anyone but the individual who deleted them.

The former administrator has the users set so that when one deletes a message, it crosses out the message on all the other users, notifying them that the email has been responded to and worked. As this individual is no longer with the company, the responsibility has fallen to me and I am unfortunately somewhat unfamiliar with IMAP.

What I am looking to get is some guidance in ensuring that our users are all syncing correctly as well getting assistance regarding the settings (if any) to ensure that when one user reads and works on a message, on all other users, a strikethrough line is shown on the message indicating that it has been worked

Any guidance or assistance would be much appreciated

Ian
 
The default view is to hide messages marked for deletion - that is just a simple view change, which it sounds like you've already done.

Are the settings identical on all computers - did the person change any send receive settings? Ctrl+Alt+S to open the dialog and compare the settings. Check the autosync time then click Edit and select the imap account - make sure those settings are identical too.
 
Diane Poremsky said:
The default view is to hide messages marked for deletion - that is just a simple view change, which it sounds like you've already done.

Are the settings identical on all computers - did the person change any send receive settings? Ctrl+Alt+S to open the dialog and compare the settings. Check the autosync time then click Edit and select the imap account - make sure those settings are identical too.
Click to expand...

Diane,

Thanks for the assistance. I verified the settings in the different users and the only discrepancy I found is that 2 of my users, who are utilizing Outlook 2007, have the Send/Receive settings set to download only the headers of the mail, while the last two users, who utilize Outlook 2013, have it marked to download the complete item. I believe I read that in as far as IMAP accounts, Outlook 2013 doesn't support downloading just the headers for the messages. I thought maybe this would or could be causing a discrepancy when outlook attempt to sync the items across platforms.

Before I change this, I was wondering if you could give your opinion on this matter.

Thanks again for all your help,

Ian
 
Correct, Outlook 2013 only does full messages. I'm not sure it is the cause of your problems - it doesn't seem logical (but then, when is outlook logical? :)) I was thinking that the problem computer was syncing less often than the others.

Test it and see if it fixes it.
 
These are the settings I have set currently.

Send/Receive Groups

  • Include this Group in send/receive (F9)
  • Schedule an automatic send/receive every 30 minutes
  • When outlook is offline, Include this group in send/receive (F9)
Send/Receive Settings - All Accounts (Support/IMAP Account selected)

  • Include the selected account in this group
  • Send Mail Items
  • Get Folder unread count for subscribed folders
  • (Outlook 2013 Users) Receive Mail items
    • Download Complete Items
  • (Outlook 2007 Users) Receive Mail Items
    • Custom
      • Download Headers Only

I'm going to switch to a Download Complete on the two outlook 2007 machines. Apparently after speaking with both users, they sync up fine with each other but they don't see the actions that the 2013 users take and vice versa. 2013 users communicate together and 2007 users communicate okay together but they are talking cross version.

I'll try this and let you know. Thanks Diane



Ian
 
Ian Iams said:
These are the settings I have set currently.

Send/Receive Groups

  • Include this Group in send/receive (F9)
  • Schedule an automatic send/receive every 30 minutes
  • When outlook is offline, Include this group in send/receive (F9)
Send/Receive Settings - All Accounts (Support/IMAP Account selected)

  • Include the selected account in this group
  • Send Mail Items
  • Get Folder unread count for subscribed folders
  • (Outlook 2013 Users) Receive Mail items
    • Download Complete Items
  • (Outlook 2007 Users) Receive Mail Items
    • Custom
      • Download Headers Only

I'm going to switch to a Download Complete on the two outlook 2007 machines. Apparently after speaking with both users, they sync up fine with each other but they don't see the actions that the 2013 users take and vice versa. 2013 users communicate together and 2007 users communicate okay together but they are talking cross version.

I'll try this and let you know. Thanks Diane



Ian
Click to expand...


Diane,

Thanks for all your help. Changed the sync time on the 2013 PCs and the users have stated that everything seems to be working. Thanks for everything
 
Status
Not open for further replies.
< Can't Send to specific emails | Not getting a warning when a shared calendar item has been updated by someone else >
Similar threads
Thread starter Title Forum Replies Date
C Outlook 365 Multiple different Signatures on Shared Mailbox Using Outlook 0
S Different views for To-Do List and To-Do Bar Using Outlook 0
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
J How to import many msg into different public folders in Outlook Outlook VBA and Custom Forms 7
J Importing N2K from a different Exchange Server Using Outlook 1
A Automatic forwarding to different people on a rotational basis Using Outlook 2
R Auto Forwarding with different "From" Outlook VBA and Custom Forms 0
S Outlook VBA How to adapt this code for using in a different Mail Inbox Outlook VBA and Custom Forms 0
M Outlook on 3 Computers Shows Different Total Items on Same Account Using Outlook 3
R Microsoft Outlook 2016 - Gmail not sending, asks for password for SMTP, tried different ports Using Outlook 23
V Outlook Forms: Formatting a Label with 2 different styles Outlook VBA and Custom Forms 1
David in Mississippi New (Feb 2020) install of Outlook 365 - Cannot specify PST for different accounts Using Outlook 0
R Help Revising VBA macro to delete email over different time span Outlook VBA and Custom Forms 0
T why are the calendar icons different for different accounts Using Outlook 2
E Project Management - Adding Folders for Different Folder Types Using Outlook.com accounts in Outlook 0
O Using .OST and .PST mail thru different providers Using Outlook 5
R Reinstall to a different drive or folder Using Outlook 1
L How to use different fonts for outgoing messages for different email accounts Using Outlook 0
T Categorizing different colors for a series of events Using Outlook 0
N Combined emails on 2 iphones from different email addresses Using Outlook 4
K adding more rules to 'different domains check' macro Outlook VBA and Custom Forms 2
Frédéric Save E mail using different path. Outlook VBA and Custom Forms 24
P Migrate Office 365 mailbox to a different on-premises domain Using Outlook 1
J Why are emails for a different pop account copied to outlook.com account? Using Outlook 1
J Autoforward emails to different contacts based on certain criteria using only one rule Using Outlook 1
S Different alert time for different meetings Using Outlook 1
Diane Poremsky Create Tasks from Email and move to different Task folders Using Outlook 0
oliv- Why custom form is different from original ipm.contact ? Outlook VBA and Custom Forms 4
B Check for different domains macro to be triggered by specific domains only Outlook VBA and Custom Forms 2
Q Form displayed is different from form edited Outlook VBA and Custom Forms 3
T Duplicate emails in different "sent" boxes. Using Outlook 2
R Outlook 2013 VB rule to auto save attachments with different file types Outlook VBA and Custom Forms 5
G Drafts go to a different pst! Using Outlook 1
K Different kind of issue related to creation of archive after one has been deleted Exchange Server Administration 1
K Outlook 2013 Multi Accounts set Default different calendar Sender Using Outlook 2
M How do I mark emails already received as read when I get a second, different email based on subject? Outlook VBA and Custom Forms 3
E OL2007 on Exchange: opening OL on different computers Using Outlook 1
O Copy email content and paste into new Word Document using a different font Using Outlook 1
J How to sort incoming email that is sent to a different address to my main one? Using Outlook 1
D can you share a bcm database with 2 different versions of windows? BCM (Business Contact Manager) 0
W Moving Exchange 2007 to a different drive/partition? Exchange Server Administration 1
J How to create fields that will use the same value on different record types BCM (Business Contact Manager) 2
S "Search People" sometimes shows contacts 2 different ways - Outlook 2013 Using Outlook 6
C Help with a Macro to move emails to a different PST data file Using Outlook 4
B Excel 2010 vba to post appts to different outlook calendars at the same time Using Outlook 6
M Apply different views to calendars Using Outlook 0
F Sync of 2 calendars from different organization Using Outlook 0
G Opening pst files in different versions of outlook Using Outlook 2
P Different names for the same email address Using Outlook 1
R Different behavior AutoForward with Rule vs manual forward. Using Outlook 0

Similar threads

Back
Top