Ugh -- I'm freaking out in a serious way & will sincerely appreciate any assistance. I'm not sure what's happened & what info is needed -- please ask if more detail is needed, and apologies for the length.
For years, I've used the EAS, Outlook, & Outlook.com method to sync Calendar & People (I don't use the outlook.live.com account for email -- just for Calendar & People) between my desktop & Windows Phone. I read "something somewhere" about the then-impending EAS change, but I think my account must have been one of the last migrated because when I last checked in late October, my account hadn't been migrated. (As an aside, I never use the outlook.live.com site -- I make all new calendar & people entries & changes on my desktop PC in OL 2016.)
Long story shorter: I received the "Action Required - Reconnect" email a day or two before Christmas & then had hand surgery the first week of January. The final cast came off yesterday, and today I pulled up the instructions from the email to do the reconnect. I used the "Alternative Option" method because I have several non-Outlook.com accounts in my OL 2016 profile.
Before following the instructions, I checked at outlook.live.com to make sure the appearance change indicating that migration had happened was present (it was) and that my Calendar was current -- as near as I could tell, it looks like Calendar entries quit syncing from OL 2016 to outlook.live.com around 1/27/2017. Yikes, but that wasn't a big deal for me because since my hand was in a cast from the beginning of the year, I hadn't added anything other than a couple of doc appointments that would be easy enough to add after the re-connection.
Then I followed the instructions to remove & re-add the account, and everything in OL 2016 went flawlessly, I thought -- the app password (I have two-step verification enabled) worked fine, and then I went into Account Settings to change the default data file to the reconnected account. There was a message saying the change would take effect when I restarted OL 2016, so I restarted it.
Now, however, there are no entries in Calendar or People in OL 2016. To say that this is devastating would be an understatement. My Calendar goes back to 2000 and while everything is still present at outlook.live.com, I use OL 2016 all day every day.
I recall from some years back there was sometimes an initial sync issue such that a sync wouldn't happen until a calendar or contact item was added, so I tried that without success. There are still no Calendar or People entries in OL 2016 other than the "test" one of each I added to try to trigger a sync. And, the "test" calendar & people entries I made in OL 2016 don't seem to be syncing to outlook.live.com.
Also, after following the steps & restarting OL 2016, I received an email from "Microsoft account" with the subject "Reconnect Outlook 2016/2013 to Outlook.com to resume email access," which seems to be saying the reconnect didn't work? Here's part of the email:
I'm receiving no sync error messages that I can find, but when I went back to Account Settings, Email, that account is still showing as "Exchange ActiveSync," which is the same as before. Shouldn't removing it, re-adding it, and allowing OL 2016 to automatically configure the account have changed this?
In trying to problem-solve this, I also went back online to outlook.live.com, and the Calendar & People entries are still there, but I don't know what I missed to make things sync.
I'll sincerely appreciate any guidance -- my head is about to explode. I've been going over & over & over things to see if I could figure out what went wrong where, and I'm having no luck. What do I need to do differently to get my Calendar (which is my life) and my Contacts back from outlook.live.com to OL 2016?
Thanks,
Saundra
For years, I've used the EAS, Outlook, & Outlook.com method to sync Calendar & People (I don't use the outlook.live.com account for email -- just for Calendar & People) between my desktop & Windows Phone. I read "something somewhere" about the then-impending EAS change, but I think my account must have been one of the last migrated because when I last checked in late October, my account hadn't been migrated. (As an aside, I never use the outlook.live.com site -- I make all new calendar & people entries & changes on my desktop PC in OL 2016.)
Long story shorter: I received the "Action Required - Reconnect" email a day or two before Christmas & then had hand surgery the first week of January. The final cast came off yesterday, and today I pulled up the instructions from the email to do the reconnect. I used the "Alternative Option" method because I have several non-Outlook.com accounts in my OL 2016 profile.
Before following the instructions, I checked at outlook.live.com to make sure the appearance change indicating that migration had happened was present (it was) and that my Calendar was current -- as near as I could tell, it looks like Calendar entries quit syncing from OL 2016 to outlook.live.com around 1/27/2017. Yikes, but that wasn't a big deal for me because since my hand was in a cast from the beginning of the year, I hadn't added anything other than a couple of doc appointments that would be easy enough to add after the re-connection.
Then I followed the instructions to remove & re-add the account, and everything in OL 2016 went flawlessly, I thought -- the app password (I have two-step verification enabled) worked fine, and then I went into Account Settings to change the default data file to the reconnected account. There was a message saying the change would take effect when I restarted OL 2016, so I restarted it.
Now, however, there are no entries in Calendar or People in OL 2016. To say that this is devastating would be an understatement. My Calendar goes back to 2000 and while everything is still present at outlook.live.com, I use OL 2016 all day every day.
I recall from some years back there was sometimes an initial sync issue such that a sync wouldn't happen until a calendar or contact item was added, so I tried that without success. There are still no Calendar or People entries in OL 2016 other than the "test" one of each I added to try to trigger a sync. And, the "test" calendar & people entries I made in OL 2016 don't seem to be syncing to outlook.live.com.
Also, after following the steps & restarting OL 2016, I received an email from "Microsoft account" with the subject "Reconnect Outlook 2016/2013 to Outlook.com to resume email access," which seems to be saying the reconnect didn't work? Here's part of the email:
Dear Outlook.com customer,
To finalize your upgrade to the new Outlook.com, it’s necessary that you reconnect Outlook 2016 or Outlook 2013 to your Outlook.com account. It appears that you have not yet reconnected your account, and as a result, your Outlook.com emails are no longer syncing to your desktop version of Outlook.
What you need to do: Reconnect your desktop version of Outlook to your Outlook.com account to resume access.
You can access step-by-step instructions to reconnect your account at our official Microsoft support website at https://go.microsoft.com/fwlink/?linkid=837697.
Once you reconnect, your Outlook.com emails will resume syncing to your desktop version of Outlook. Note that your Outlook.com email account is still active and all your messages remain accessible via a web browser.
We recognize that having to reconnect your account is inconvenient. Taking this action ensures that you are able to take full advantage of the new Outlook.com, and we’re confident you will love the benefits and performance of the upgrade. If you have any questions not answered by the support article above, please contact customer support at https://support.office.com/home/chat.
Thank you for being an Outlook.com customer.
Sincerely,
The Outlook.com team
Clearly, removing & re-adding the account triggered something to generate that email, yes?To finalize your upgrade to the new Outlook.com, it’s necessary that you reconnect Outlook 2016 or Outlook 2013 to your Outlook.com account. It appears that you have not yet reconnected your account, and as a result, your Outlook.com emails are no longer syncing to your desktop version of Outlook.
What you need to do: Reconnect your desktop version of Outlook to your Outlook.com account to resume access.
You can access step-by-step instructions to reconnect your account at our official Microsoft support website at https://go.microsoft.com/fwlink/?linkid=837697.
Once you reconnect, your Outlook.com emails will resume syncing to your desktop version of Outlook. Note that your Outlook.com email account is still active and all your messages remain accessible via a web browser.
We recognize that having to reconnect your account is inconvenient. Taking this action ensures that you are able to take full advantage of the new Outlook.com, and we’re confident you will love the benefits and performance of the upgrade. If you have any questions not answered by the support article above, please contact customer support at https://support.office.com/home/chat.
Thank you for being an Outlook.com customer.
Sincerely,
The Outlook.com team
I'm receiving no sync error messages that I can find, but when I went back to Account Settings, Email, that account is still showing as "Exchange ActiveSync," which is the same as before. Shouldn't removing it, re-adding it, and allowing OL 2016 to automatically configure the account have changed this?
In trying to problem-solve this, I also went back online to outlook.live.com, and the Calendar & People entries are still there, but I don't know what I missed to make things sync.
I'll sincerely appreciate any guidance -- my head is about to explode. I've been going over & over & over things to see if I could figure out what went wrong where, and I'm having no luck. What do I need to do differently to get my Calendar (which is my life) and my Contacts back from outlook.live.com to OL 2016?
Thanks,
Saundra