Contacts Missing

F

Frank D

New Member
Outlook version
Email Account
IMAP
Operating system::    windows 11
Outlook version:     2021
Email type or host:    IMAP
Contacts in iCloud are accurate. Several contacts are missing in Outlook, iPhone, and iPad, especially when i tap "To".
 
Are the calendar and contacts syncing with iCloud? Create a test contact and test appt in one of the devices and in outlook - see if everything syncs. (Use AAAA AAAA as the contact name so it floats to the top.)

If they are not syncing, sign out of the iCloud app then sign back in.

Do you see the iCloud contacts folder when you click To? If not, open Outlook address book, click Tools > options and set the iCloud contacts as default to show first at the bottom. Steps and screenshots are here:
www.slipstick.com

Contacts are missing when you click the To button | Slipstick Systems

What to do if you have Contacts in Microsoft Outlook's Contacts folder but they are not accessible when you click on the To button.
www.slipstick.com www.slipstick.com
 
This usually happens when your devices aren’t all pulling from the same contacts source, even though iCloud has the correct list. On your iPhone and iPad, go to Contacts settings and make sure iCloud is set as the default account and syncing is turned on, then refresh or toggle it off/on. In Microsoft Outlook, check that the iCloud contacts folder is selected and not a local or Exchange list, since the “To” field only shows contacts from the active address book.
 
Frank D said:
Contacts in iCloud are accurate. Several contacts are missing in Outlook, iPhone, and iPad, especially when i tap "To".
Click to expand...

The iCloud for Windows status-window should show the last time each item-group was updated. If one doesn't look correct, try adding or editing one of those (the usual way). That should jolt-it-into an update/sync of that group.
 
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