Restoring BCM from a Back-up

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S

SingSay

Please help! My Dell hardrive crashed. I had a back-up of what I believe to

be all of my data on an external back-up drive. I appears that I was able to

retrieve all of my data, including Outlook emails, personal contacts, and

task, but COULD NOT RESTORE BUSINESS CONTACT MANAGER. I've searched for the

answer throughout the Outlook Help menu and on the BCM blog.

Does anyone have any information that can help me? Thank you so very much.

SingSay
 
R

Raul Thomas

The Business contact manager would reside on *.ldf and *.mdf files can you

search the external drives for them

Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.

https://blogs.msdn.com/rathomas

"SingSay" <SingSay> wrote in message

news:98A79CAC-FB28-4CAD-A539-76245D86D496@microsoft.com...
> Please help! My Dell hardrive crashed. I had a back-up of what I believe
> to
> be all of my data on an external back-up drive. I appears that I was able
> to
> retrieve all of my data, including Outlook emails, personal contacts, and
> task, but COULD NOT RESTORE BUSINESS CONTACT MANAGER. I've searched for
> the
> answer throughout the Outlook Help menu and on the BCM blog.

> Does anyone have any information that can help me? Thank you so very
> much.
> SingSay
 
S

SingSay

Raul,

Thank you very much for your response.

I have already located the *.ldf and *.mdf files. I than placed them

directly into the "my business" folder that Business Contact Manager created

when the new hardrive and new MS Outlook software was installed. I've tried

importing and I've tried restoring. Nothing works.

Can you be a little more specific as to what I am suppose to do with the *.

ldf and *.mdf files once I've located them on the old hard drive.

Thanks! I'm desperate...

Raul Thomas wrote:
> The Business contact manager would reside on *.ldf and *.mdf files can you
> search the external drives for them
>
> > Please help! My Dell hardrive crashed. I had a back-up of what I believe
> > to

> [quoted text clipped - 8 lines]
> > much.
> > SingSay
 
S

SageAdvice

Whilst I am waiting for a solution to a similar problem to yours, and thus I

do not know a complete answer for you, the first thing is that the files you

have recovered from your back up need to replace exiting files created by BCM.

So you may have the back up files in the wrong location. The second thing is,

to my understanding which may well be wrong, the database files appear to be

linked to the computer name and, in my experience, BCM will only attempt to

access a database file linked to the current computer name. So, if the

computer name does not match exactly the one previously used you may not be

able to get BCM to access the back up database. If you restored using Dell's

recovery disk the PC may have exactly the same computer name as previously,

unless you changed it but, in many cases, the restore disc contains an image

without the logon credentials etc and the computer name will be assigned

during the final acceptance of licence terms etc process which Windows goes

through. In which case, the computer name will be similar to that previously

used but the part of the name after the "-" may vary each time. I do not know

of a way to find the old computer name from a backup although it will be

there somewhere.


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