POP mail password popup after I deleted the accopunt

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pvkid

Member
I deleted a pop account in Outlook 2010 and replaced it with an IMAP account. Everything works fine except I get a pop up every time asking for my user name and pass word on my old account. I know it is my old account as the server name is pop.xxxx.com When I click on file/account settings the pop account is not listed. I have searched but there seems to be no answers to this one. I am running windows 8.1
 

pvkid

Member
Not that I am aware of but if you tell me where to look I will check. At this point I will try anything. I have been working on this for the last week and no one seems to have the answer :(
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you sure you didn't mistype the server name for the imap account? If it really id for the deleted POP account, your profile is corrupt and you'll need to make a new profile.
 

pvkid

Member
No I have checked it and it does say IMAP. The problem with the new profile is I have several email addresses configured along with signatures and stationary, and I will lose it all with a new profile :(
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
How about removing the imap account, restarting outlook and confirming the problem does not exist with the account removed. Then add it back.
 
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