Email account gone

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M1ck53

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
After using a blueyonder.co.uk email address for years, I had a email two weeks ago to say it would be deleted in 90 days as I am no longer a customer of Virgin Media. After being away for 3 weeks I tried to open my emails in Outlook 2010 to transfer all my stuff to my new email address but the account is not there. All emails, folders the lot, all gone.
Is there anyway I can recover the folders and emails. Panicking at the moment as I can`t find them anywhere and fear they are gone for good. We have everything on them!!!
I have contacted Virgin Media but they say they cannot do anything as I am no longer a customer??
 

latitudeit

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Search your computer to find any .pst files , depending on what operating system you are using they are in different places but normally located under a hidden folder in your user profile. At least if you can find a pst file it should contain your data! I am assuming Outlook 2010 was configured previously to download your mail from blueyonder of course.
http://office.microsoft.com/en-gb/o...tlook-data-files-pst-and-ost-HA010354876.aspx

If you find a pst file that looks like it is the one, you can add it to any other Outlook profile as a secondary data store -
http://office.microsoft.com/en-gb/o...-or-close-outlook-data-files-HA010355609.aspx
 

M1ck53

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Ok latitudeit I`ll have a search now. Cheers. Yes it was configured.
 

M1ck53

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
It`s still downloading, taking forever haha.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
After using a blueyonder.co.uk email address for years, I had a email two weeks ago to say it would be deleted in 90 days as I am no longer a customer of Virgin Media. After being away for 3 weeks I tried to open my emails in Outlook 2010 to transfer all my stuff to my new email address but the account is not there. All emails, folders the lot, all gone.
Is there anyway I can recover the folders and emails. Panicking at the moment as I can`t find them anywhere and fear they are gone for good. We have everything on them!!!
I have contacted Virgin Media but they say they cannot do anything as I am no longer a customer??
Was the account set up in Outlook as IMAP? If it was set up as imap and they didn't disable your username/password but deleted the mail and left the mailbox, opening outlook could clear the mailbox. I'd expect they'd delete your username and password and mailbox, preventing outlook from connecting though.

If it was POP3, you'd have any mail you previously downloaded in a pst file on your computer. In Outlook 2010, this would either be in Documents\Outlook Files or in the localappdata folder at %localappdata%\microsoft\outlook.
 
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